Director of Racquets

The Shore and Country Club • Norwalk, CT

1d • $80,000 - $90,000 • Onsite

About The Position

The Shore and Country Club is seeking an experienced, engaging Director of Racquets to lead and develop its tennis and pickleball programs. The Director will oversee the Racquets operation, provide exceptional instruction and programming, manage departmental operations and finances, develop staff, and foster a welcoming and inclusive environment for members of all ages and abilities. The position is seasonal, running from mid-March through the end of October, with an anticipated start date of March 15, 2027. The Director reports to the General Manager and supervises Assistant Tennis Professionals, a Tennis Maintenance Assistant, the Shop Attendant, and other assigned Racquets personnel.

The Club, founded in 1908, is a family-oriented private club on an eight-acre peninsula overlooking Norwalk Harbor. It has 475 memberships and offers eight Har-Tru tennis courts, two hard courts, pickleball, beaches, swimming pools, a marina, and youth programs. The Director will work with the General Manager, Racquets Committee, and department heads to set priorities and support the continued success of the program.

The role includes developing a comprehensive program spanning private and group instruction, junior development, competitive play, social programming, tournaments, and introductory opportunities for members and families. The Director is expected to lead a collaborative team, maintain high service standards, plan proactively, and ensure the department operates efficiently and consistently.

Compensation is $80,000–$90,000, commensurate with qualifications and experience. Additional earning potential is available through commissions on eligible lessons, clinics, and racquets programming, as well as potential bonuses. Benefits include medical, dental, and vision insurance; a 401(k) plan with discretionary employer match subject to plan eligibility; paid time off; and professional development and continuing education opportunities.

Requirements

• At least five years of progressive experience in tennis or racquets operations, instruction, programming, or management, including supervisory and leadership responsibilities.
• Experience leading tennis and pickleball programs.
• Demonstrated success developing instructional programs, junior development initiatives, competitive activities, social events, and member engagement opportunities.
• Ability to recruit, develop, and lead racquets professionals, set expectations, and maintain accountability.
• Experience working with boards, committees, and Club leadership to develop and implement departmental strategies.
• Strong teaching and programming background.
• Working knowledge of racquets-related technology, reservation systems, and club management software.
• Knowledge of racquets facility operations and court maintenance, including Har-Tru and hard courts.
• Professional certification through USPTA, PTR, PPR, or a comparable organization.
• Ability to perform essential job functions involving standing, walking, reaching with hands and arms, stooping, talking, and hearing, and to lift 50 or more pounds.

Nice To Haves

• Experience in a private club or similarly service-oriented environment.
• Competitive playing background; collegiate tennis experience is considered an asset.
• Bachelor’s degree in Physical Education, Sports Management, or a related field.
• Advanced professional certifications or a Certified Director of Racquet Sports designation.

Responsibilities

• Collaborate with Club leadership to establish the Racquets Department’s direction, service standards, and goals.
• Recruit, train, mentor, and retain racquets professionals and support staff; set expectations, maintain communication, and support staff development.
• Plan and coordinate departmental operations, staffing, scheduling, and program coverage.
• Oversee tennis and pickleball operations, including junior development, instruction, and social activities.
• Organize, administer, and officiate tournaments, exhibitions, and inter- and intra-club events.
• Develop and manage an annual calendar of racquets activities, events, and promotional initiatives.
• Develop and manage departmental budgets; monitor labor costs, operating expenses, and program revenues; and report and analyze financial performance.
• Maintain accurate records of lesson, clinic, program, and event revenues; coordinate billing, month-end reconciliation, and reporting with Accounting.
• Manage aspects of the pro shop, including racquet stringing, minor equipment repairs, and transfer of charges to Accounting.
• Coordinate with the Food & Beverage Team on service and support for racquets events.
• Coordinate with Facilities Management on maintenance of courts, equipment, and related facilities.
• Establish and enforce safety protocols and operational guidelines in compliance with regulations and Club policies.
• Attend Racquets Committee meetings, provide updates, hear concerns, and recommend improvements to programming and member experience.
• Participate in Senior Management meetings and contribute to Club-wide initiatives and operational improvements.
• Prepare racquets news, program updates, and promotional content for the Club newsletter and member communications.
• Perform other appropriate assignments as directed by the General Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with discretionary employer match, subject to plan eligibility
• Paid Time Off
• Professional development and continuing education opportunities
• Commissions on eligible lessons, clinics, and racquets programming
• Potential bonus

What This Job Offers

• Career Level: Director
• Education Level: No Education Listed