Director of Environmental Services (Director of Facilities)

Experience Senior Living•Falls Church, VA

16h

About The Position

The Director of Environmental Services manages maintenance, housekeeping, laundry, and janitorial operations for an assigned community. The role oversees department personnel and scheduling, manages maintenance requests and apartment turnover and preventative maintenance programs, and helps maintain the community’s physical condition and customer service standards. The Director also supports annual budgeting, manages expenditures, purchases supplies, inspects buildings and grounds, oversees vendor relationships, and ensures applicable policies and legal requirements are followed. The position is associated with The Reserve Falls Church, which is anticipated to open in early 2027. Interviews will begin before the opening; this is not an immediate opening. The job description also refers to the role as Director of Facilities.

Requirements

High school diploma or GED.
Three to five years of multifamily property management or building maintenance experience performing Maintenance Technician or Maintenance Director duties.
Ability to perform basic arithmetic, including measurement and calculations involving addition, subtraction, multiplication, and division.
Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing performance management expectations as guided by the company.
Ability to exercise independent judgment and discretion to make decisions that achieve company expectations and goals.
Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
Ability to frequently use general maintenance tools, supplies, and equipment, and train others in their safe and appropriate use.
Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
Familiarity with different surface types and their respective cleaners.
Experience with carpet and upholstery cleaning.
Understanding of Lock Out/Tag Out procedures and SDS sheets.
Valid driver’s license.
Ability to work varied schedules, including weekends, evenings, and holidays.

Responsibilities

Manage and supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assignments, performance reviews, hiring, and discipline consistent with company policy.
Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
Manage community maintenance needs to maintain its physical condition and contribute to annual business goals.
Manage customer service requests through the TELS work order system, including prioritization, delegation, follow-up, and resolution.
Maintain company customer service standards.
Manage apartment home turnover and preventative maintenance programs.
Assess damage charges for departing residents’ apartment homes.
Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
Purchase parts, chemicals, and paint in accordance with national account spending requirements.
Regularly inspect grounds, buildings, and apartment homes to ensure they are functional and meet company standards.
Inspect and monitor housekeeping, janitorial, and laundry work to ensure it meets company standards.
Implement applicable company policies and procedures and ensure compliance as needed.
Negotiate with external maintenance vendors and suppliers and monitor and enforce contract terms in communication with the Executive Director.
Ensure compliance with federal, state, and local laws, particularly Fair Housing regulations.
Drive a company vehicle from the community if required.
Connect with and help residents transition from home to community through thoughtful engagement.
Perform other duties as needed, assigned, or requested.