Director- Director of Programs

The ARC Los Angeles and Orange Counties • Downey, CA

18h

About The Position

The Director of Programs is an experienced, mission-driven operational leader responsible for strategic leadership, administration, and overall supervision of adult day, vocational, and community integration programs. The role works closely with program leads, direct support teams, Regional Centers, and executive leadership to support person-centered service delivery, regulatory compliance, and continuous quality improvement.

The Director manages and supervises assigned Arc programs, ensuring that program designs, organizational policies, and processes are implemented. The position collaborates with agency representatives on assessments and case management plans, plans staff trainings and meetings, and ensures participant profiles are complete and up to date. The Director participates in Arc Leadership and Executive meetings and reports directly to the CCOO and CEO.

The role includes a standard daytime schedule, Monday through Friday, 7:45 AM–4:15 PM. Some evenings, weekends, or overtime are needed for events, with advance notice. The listed salary is $24.50–$31 per hour.

Requirements

• Associate degree required; additional relevant experience may be substituted for the educational requirement.
• At least 5 years of experience working with individuals with intellectual and developmental disabilities.
• At least 3 years of experience leading, coaching, and supervising teams of 4 or more direct reports.
• Experience working with Regional Centers, California Title 17/22 regulations, CARF accreditation audits, and HCBS settings.
• Valid California Driver’s License with a clean DMV record and ability and willingness to drive passenger vans when needed.
• Must be at least 21 years of age and successfully pass DOJ/FBI fingerprint background clearance.
• Ability to lift at least 45 lbs. and support participant mobility and facility walk-throughs.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams), data entry, and case management software.
• Demonstrated competencies in change leadership, communication and influence, critical thinking and decision-making, project leadership, team development, time management and organization, integrity and ethical judgment, accountability, and quality assurance.

Nice To Haves

• Bachelor’s degree in Human Services, Healthcare Administration, Psychology, Social Work, or a related field.
• Bilingual English/Spanish.
• Current American Red Cross First Aid & CPR certification; certification may be provided by the employer.

Responsibilities

• Oversee daily operations of assigned programs and ensure adherence to approved program designs, service codes, and participant outcomes in Individual Program Plans (IPPs).
• Promote meaningful community integration through recreational outings, volunteer opportunities, and vocational activities in compliance with the HCBS Final Rule.
• Supervise, mentor, and evaluate Program Instructors/Leads and Direct Support Professionals, supporting retention, leadership development, and accountability.
• Maintain operational readiness and compliance with DDS, Title 17, Title 22, CARF standards, and Regional Center vendor guidelines.
• Oversee referrals and enrollment; conduct tours for prospective participants and families, review Regional Center documentation, and coordinate onboarding.
• Ensure participant safety, manage critical incident responses, and oversee prompt and thorough submission of Special Incident Reports.
• Serve as a primary liaison to Regional Center Service Coordinators, School Transition Specialists, Department of Rehabilitation Counselors, and participant families.
• Manage department operating budgets, petty cash, and credit card allocations; prepare daily, weekly, monthly, and quarterly administrative and utilization reports.
• Participate in Arc Leadership and Executive meetings to shape organizational vision and operational strategy.
• Collaborate with program teams to implement program designs, organizational policies, and processes.
• Collaborate with agency representatives on assessments and case management plans in accordance with policies, procedures, and guidelines.
• Plan staff trainings and meetings and ensure participant profiles are current and complete.

Benefits

• 403(b) retirement plan with up to 4% employer matching contribution following a 6% employee contribution.
• Medical, dental, and vision insurance.
• Paid holidays, two weeks of paid vacation, sick days, and a birthday holiday.
• Leadership development opportunities and paid professional training.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree