Director of Quality Improvement

CenterPointe • Lincoln, NE

4d

About The Position

The Director of Quality Improvement leads CenterPointe’s efforts to use data to improve care. The role oversees performance dashboards, reporting, and program evaluation; leads CCBHC outcome measurement; and partners with teams across the organization to strengthen services and support informed decisions. The Director supervises the Quality Improvement Analyst and helps foster a culture of continuous improvement focused on improving care for people experiencing mental health and substance use concerns.

The posting also describes work involving residential-facility teamwork, managing program waitlists and referrals, updating individuals seeking residential treatment, providing administrative support, maintaining accurate medical records and payer information, verifying eligibility and financial information, and supporting the agency’s standard of care.

Requirements

• Bachelor’s degree in Information Management, Information Technology, Statistics, Public or Business Administration, Social Sciences, or a related field.
• 3–5 years of work experience in information management, performance improvement, and/or Quality Improvement reporting and analysis.
• Experience and demonstrated ability in Business Intelligence and Quality Improvement reporting and analysis.
• At least 21 years of age.
• At least 2 years of experience providing administrative or clerical support to a medical or behavioral health office, records management, managing referrals, insurance authorizations, or similar work in a related field.
• Valid Nebraska driver’s license with a clean DMV record.

Nice To Haves

• Master’s degree.
• Working knowledge of SQL, HTML, or other coding.

Responsibilities

• Oversee performance dashboards, reporting, and program evaluation.
• Lead CCBHC outcome measurement.
• Partner with teams across the organization to strengthen services and support informed decisions.
• Supervise the Quality Improvement Analyst.
• Help build a culture of continuous improvement.
• Work positively as a team member within a residential facility alongside behavioral health professionals.
• Manage program waitlists involving referrals from external providers and keep clinical teams updated.
• Provide updates and follow-through to individuals seeking residential treatment.
• Provide administrative and clerical support to facility staff, including answering calls and sending correspondence.
• Update medical records with contact and insurance or payer-source information and maintain accuracy.
• Verify client payer source, Medicaid eligibility, and financial information, and assist in determining program participation and payer-source eligibility.
• Maintain the agency’s standard of care when working with consumers.

Benefits

• Professional Development Leave, internal and external trainings, and job enhancement opportunities.
• Flexible scheduling options.
• Generous paid leave policies, including Mental Wellness hours, accrued vacation and sick time, and 8 annual holidays.
• A day off for your birthday every year.
• Affordable health, dental, and vision insurance.
• Free group life insurance, AD&D, and LTD policies for full-time employees.
• 403(b) retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director