Director of Quality Improvement
About The Position
The Director of Quality Improvement leads Liberty Resources’ organization-wide quality improvement, organizational performance, and operational excellence efforts. Serving as an internal consultant and strategic partner to executive and operational leadership, the Director assesses programs, services, and operational processes to identify improvements in quality, compliance, efficiency, client outcomes, and organizational performance. The role leads enterprise-wide improvement initiatives, builds leadership capability, supports data-informed decision-making, and fosters a culture of continuous improvement. The Director develops and maintains the annual quality improvement plan and the organization’s quality framework, evaluates progress, and translates performance data into actionable findings and recommendations. The role leads multidisciplinary improvement projects, with a specific focus on lean methodology; partners with support functions and program leadership on performance measures and reporting tools; supports accountability and corrective action; and facilitates organizational change. The Director also provides direction to Quality Improvement staff and presents analyses and recommendations to executive leadership.
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Business Administration, Quality Management, Organizational Leadership, Project Management, or a related field.
- At least seven years of progressive leadership experience in healthcare quality improvement, organizational performance, operational excellence, accreditation, or performance management.
- Demonstrated experience influencing leaders without direct supervisory authority.
Nice To Haves
- Master’s degree.
- Demonstrated experience leading multidisciplinary and complex organizational improvement initiatives in behavioral health, human services, or integrated healthcare settings.
- Professional certification such as Certified Professional in Healthcare Quality (CPHQ), Lean Six Sigma Green Belt or Black Belt, Project Management Professional (PMP), Certified Professional in Patient Safety (CPPS), or equivalent.
Responsibilities
- Develop and implement a written annual organization-wide quality improvement plan aligned with organizational goals and strategic priorities, including priorities, baseline performance, measurable goals, accountable leaders, and reporting schedules.
- Evaluate progress on the quality improvement plan semi-annually and update it as needed.
- Direct and maintain the organization’s adopted quality framework, including conducting a comprehensive semi-annual review and preparing a written report on adoption and progress.
- Translate performance data into clear findings and actionable recommendations, and establish reporting schedules that support accountability and continuous improvement.
- Evaluate organizational performance through operational reviews, data analysis, and quality assessments, recommending actions that strengthen accountability and a culture of quality.
- Lead multidisciplinary improvement initiatives to enhance efficiency, effectiveness, quality outcomes, and the client experience.
- Drive improvement projects, with a specific focus on lean methodology.
- Analyze organizational processes, systems, workflows, and performance metrics to identify risks, barriers, and opportunities for improvement.
- Use quality improvement methodologies to drive sustainable operational and organizational change.
- Partner with IT, HIT, other support services, and program leadership to develop and monitor performance indicators, dashboards, scorecards, and outcome measures.
- Partner with leadership to strengthen performance management, accountability, and continuous improvement capabilities.
- Support program leaders in evaluating corrective and preventive actions, identifying barriers to sustained improvement, and escalating unresolved concerns to appropriate leadership.
- Facilitate organizational transformation and change management initiatives.
- Collaborate with Quality Assurance, Compliance, Operations, Human Resources, and Clinical Leadership to improve organizational performance and quality outcomes.
- Provide leadership and direction for Quality Improvement staff and activities.
- Prepare and present executive-level analyses, recommendations, and reports on organizational performance and quality improvement efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Director
