Director of Performance and Quality Improvement

CJR•Litchfield, CT

2d•$120,000 - $134,986•Onsite

About The Position

This is an opportunity to strengthen the quality, effectiveness, and accountability of CJR's programs through hands-on leadership in performance and quality improvement. Reporting directly to the Chief Compliance and Quality Officer (CCQO), the Director of Performance and Quality Improvement (PQI) will translate organizational quality and compliance priorities into coordinated initiatives that improve services and outcomes for children, youth, and families. The successful candidate will oversee the day-to-day implementation of quality assurance and risk management initiatives, evaluate program effectiveness, and coordinate activities necessary to maintain CJR's licenses and accreditation. Working with the CCQO and Senior Leadership, the Director will use program and outcome data to guide improvements and support clinical and therapeutic fidelity across CJR programming. Through strong relationships, clear communication, and consistent follow-through, this leader will help embed continuous quality improvement into daily practice while preserving the values and culture that define CJR.

Requirements

Master’s degree in human services and State of Connecticut licensure or license eligible
Minimum of five years of professional experience working with children, youth, and families in a management capacity
Experience with quality improvement initiatives, licensing, and/or accreditation processes
Sound knowledge of trauma and evidence-based therapies
Experience writing and implementing policy and procedures
Advanced proficiency in Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, Teams, and shared spreadsheets
Excellent written and verbal communication skills
Excellent organizational skills
Demonstrated personal effectiveness, professional credibility, and strong collaboration and leadership skills

Responsibilities

Serve as an operational partner to the CCQO, coordinating implementation of CJR's performance and quality improvement priorities
Supervise PQI department staff, providing direction and support to coordinate departmental responsibilities and advance quality improvement initiatives
Serve as a member of Senior Leadership to strengthen communication and coordination across programs and participate in strategic planning
Provide the CCQO and Senior Leadership with regular updates on program effectiveness, improvement initiatives, progress, and areas of concern
Perform other related duties as assigned by the CCQO
Develop comprehensive quality assurance and improvement plans in alignment with priorities established by the CCQO
Communicate improvement plans and work with program leaders to implement initiatives that address identified concerns
Monitor progress, evaluate results, and coordinate adjustments to support sustained improvement
Ensure clinical and therapeutic fidelity across CJR programming, working with program leadership to address areas requiring improvement
Coordinate all Council on Accreditation (COA) requirements under the executive leadership of the CCQO and support ongoing accreditation compliance
Coordinate activities necessary to maintain the organization's licenses and conduct audits for compliance with licensure requirements
Implement and monitor risk management initiatives, communicating findings and concerns to the CCQO
Serve as a member of CJR’s Safety Committee to ensure compliance with program, organization, and stakeholder regulations and expectations
Contribute to the RFP process for new programs by completing relevant answers, constructing a compliant response, and editing the final product
Collect, maintain, analyze, and report program and outcome data to evaluate service effectiveness and identify opportunities for improvement
Share findings and conclusions with the CCQO and Senior Leadership to support data-informed decisions and implement program improvement plans as needed
Oversee the ongoing implementation, utilization, training, and coordination of CJR's Electronic Clinical Record (ECR) under the direction of the CCQO
Lead continuous improvement efforts related to ECR use, maintaining communication with all involved parties and identifying resources needed for successful implementation
Investigate and advocate for appropriate add-ons or changes to the ECR platform to maximize organizational benefits from the systems
Foster teamwork and build collaborative relationships to establish goals, resolve problems, and make decisions that enhance program effectiveness
Model ethical behavior and business practices, and promote conduct consistent with CJR's standards and organizational values
Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed expectations within program parameters
Communicate, cooperate, and serve people of all cultural identities with respect, professionalism, integrity, and fairness, recognizing the individuality of each person
Positively influence others to achieve results that are in the best interest of the programs and the people CJR serves

Benefits

Free daily nutritious meals
Low-cost Medical, Dental and Vision Insurance Plan Options
Medical, Dental & Vision Insurance offered after 30 days of employment
Company Paid Life and Long-Term Disability Insurance
Generous Paid Vacation Package (unused time eligible for carry over)
Paid Holiday Time (separate from vacation time)
Floating Holidays (separate from paid vacation time and holiday time off)
Annual Monetary Incentives
Tuition Assistance
401(k) Retirement Savings Plan with Company Match
Company Celebrations & Employee Recognition Program
Employee Discounts (Cell Phone, Computer)
Employee Assistance Program (EAP)
Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid
10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance