Quality Improvement Director
About The Position
The Director of Quality Improvement & Program Performance serves as an operational leader dedicated to embedding continuous improvement, data-driven governance, and regulatory standards across clinical service lines. Working cross-functionally with clinical and operational teams, this role bridges quality frameworks with daily care delivery, driving service optimization, health equity, and high-quality patient outcomes. The primary purpose of this role is to manage, implement, and monitor the organization’s clinical, operational, and safety quality initiatives across designated service lines. The Director of Quality Improvement and Program Performance executes the framework for clinical effectiveness, evidence-based practices, and ongoing program evaluation and performance.
Requirements
- Strong leadership skills.
- Demonstrates effective project-management skills.
- Outstanding verbal and written communication skills.
- Knows how to remove obstacles and barriers while keeping others accountable.
- Excellent ability to prioritize.
- Bachelor's degree in Healthcare Management, Nursing, Social Work, Counseling, or related field required.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Implement Operational Excellence and Process Optimization: Execute continuous improvement initiatives across clinical service lines to streamline workflows, eliminate process waste, and maintain standardized care practices.
- Support Performance Management and Lean Process Improvement: Facilitate PDSA cycles and Lean methodologies to support service line quality goals. Assist teams in reducing clinical variation, adhering to standardized workflows, executing improvement plans and corrective actions, and tracking follow-up metrics.
- Maintain Clinical Excellence and Evidence-Based Standards: Support the implementation of best-known practices (EBP), fidelity models, and clinical protocols. Monitor compliance with Joint Commission, CARF, and COA standards through regular audits and quality reviews, addressing service access disparities and patient feedback.
- Promote Patient Experience, Health Equity, and Engagement: Support a patient-centered culture by gathering patient feedback, helping address care barriers, and incorporating trauma-informed principles into routine program evaluations.
- Track Outcomes Framework and Quality Analytics: Collect and analyze quality metrics to support clinical effectiveness and quality payment initiatives. Maintain program performance dashboards and utilize data trends to recommend continuous improvement actions.
Benefits
- Training and Development
- A variety of career opportunities in a wide range of settings with room for mobility and promotion
- Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
- Innovative Program & Services
- A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
- Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
- Joint Commission-accredited organization committed to continuous quality improvement
- Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
- Competitive salaries within our communities and industry
- Healthcare coverage for employee and qualified family members
- Generous vacation, paid holiday and sick leave policies
- Access to Employee Assistance Program services
- Agency-funded retirement plan with contributions equal to 5% of compensation
- Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
- Agency-funded life and disability insurance program
- Financial incentives to further employee education
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What This Job Offers
Job Type
Full-time
Career Level
Director
