DIRECTOR, QUALITY IMPROVEMENT
People Inc.•Town of Amherst, NY
•$62,353 - $66,000
About The Position
Oversee People Inc.’s incident management function, including regulatory compliance, investigation support, trend analysis, staff training/development, and process improvement. Serves as one of the primary liaisons to OPWDD Incident Management Unit and the Justice Center.
Requirements
- Bachelor’s degree in human services or related field and 6 years of experience.
- 6 – 9 years Quality Improvement experience in the OPWDD field.
Responsibilities
- Provides oversight of the internal OPWDD incident management process.
- Liaison to OPWDD Incident Management Unit and Justice Center.
- Responsible for supporting the investigations function and investigations staff.
- Revises the incident management policy, procedure and processes when necessary and incorporates new information as needed based upon agency need and/or OPWDD requirements.
- Prepare trending information as required.
- Responsible for assisting with the creation, implementation and reporting of various quality improvement plans and functions.
- Develop and provide incident management trainings and education program for all employees, arrange coverage for all in-services and develop training materials as necessary.
- Respond to questions or issues from departments and programs in a timely manner.
- Attends Agency Incident Review Committee (IRC).
- Represent department at meetings as requested by Quality AVP.
- Provides on-call incident management support as assigned.
- Complies with all agency policies and procedures.
- Stay current on all OPWDD and Justice Center incident management regulations and statutes.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
