Director of Quality and Performance Improvement

Southern Regional Medical Center•Riverdale, GA

13d•$72,176 - $115,710•Onsite

About The Position

The Director of Quality and Performance Improvement develops, manages, and integrates a comprehensive Performance Improvement (PI) Program to achieve results in quality, efficiency, safety, satisfaction, and value with transparency. The role oversees the Quality and Performance Improvement Program, develops and shares best practices, and supports improvement across service lines. It coordinates hospital-wide performance improvement activities and ongoing survey readiness, and oversees publicly reported quality initiatives such as Core Measures and Patient Satisfaction. The Director works collaboratively with Administration and Leadership and ensures that Performance Improvement and Patient Safety activities are executed and communicated from the department level to the Board of Trustees. The PI Program includes building collaborative customer relationships; planning group processes; sustaining participatory environments; guiding groups toward useful outcomes; maintaining professional knowledge; employing evidence-based practice; integrating research, expertise, and patient values; working in interdisciplinary teams; applying improvement methods to minimize waste, decrease errors, increase efficiency, and improve care; and using informatics appropriately to communicate and manage knowledge. The position is based at Southern Regional Medical Center in Riverdale, Georgia, a nonprofit, 331-bed full-service hospital serving Clayton County and southern crescent metro Atlanta communities.

Requirements

Bachelor’s degree required, preferably in a healthcare-related field.
Four to five years of healthcare experience.
One to four years of quality improvement experience.
Good computer skills.
Experience reviewing charts for quality care issues.
Detail-oriented organizational skills and ability to handle multiple cases, directions, and follow-through.
Good verbal and written communication skills.
Experience with Medical Staff communication.
Ability to coordinate internal departments and external entities to ensure compliance with company policies and regulatory and accreditation standards.

Nice To Haves

Master’s degree preferred.
State RN licensure or a license in a healthcare field preferred.
Certified Professional in Healthcare Quality preferred.

Responsibilities

Develop, manage, and integrate a comprehensive Performance Improvement Program focused on quality, efficiency, safety, satisfaction, and value.
Develop and share best practices for improving quality, safety, perception of care, value, and efficiency.
Develop and maintain scorecards for all service lines, defining expected outcomes and benchmarks for quality, safety, satisfaction, and value.
Complete Clinical Assessment, Diagnosis and Treatment for the service lines.
Coordinate and manage hospital-wide performance improvement activities, including continued survey readiness.
Oversee ongoing publicly reported quality initiatives, such as Core Measures and Patient Satisfaction.
Work collaboratively with Administration and Leadership.
Ensure execution and communication of Performance Improvement and Patient Safety activities from the department level to the Board of Trustees.
Create collaborative customer relationships, plan group processes, sustain a participatory environment, and guide groups to appropriate outcomes.
Maintain professional knowledge and employ evidence-based practice, interdisciplinary teamwork, performance improvement methodologies, and informatics to improve care and appropriate utilization.
Coordinate internal departments and external entities to ensure compliance with company policies and state and federal regulatory and accreditation standards.