Director of Quality Improvement

NATIONAL CENTER ON INSTITUTIONS AND•Milford Mill, MD

3d•$75,000 - $82,000

About The Position

The Director of Quality Improvement is an organizational leader responsible for designing, implementing, and evaluating agency-wide quality improvement initiatives. The role works closely with executive leadership, program teams, and external stakeholders to support regulatory compliance, operational effectiveness, and measurable outcomes. The Director translates complex data into actionable strategies, leads cross-functional initiatives, and develops systems that promote excellence, accountability, and person-centered service delivery. The position leads the agency’s Quality Improvement Program and promotes a culture of continuous improvement, innovation, and accountability. It oversees quality and performance measurement, compliance and risk management, data analysis, audits, and process evaluations. The Director also provides leadership and coaching to quality improvement staff, facilitates collaboration across departments, and advises organizational leaders on quality, compliance, and performance.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Human Services, Business Administration, Nursing, Quality Management, or a related field.
Significant progressive leadership experience in quality improvement, compliance, performance management, or related areas.
Strong knowledge of quality assurance methodologies, performance improvement frameworks, and regulatory compliance standards.
Experience analyzing and interpreting complex data to support decision-making.
Exceptional communication, presentation, and relationship-building skills.

Nice To Haves

Master’s degree in a related field.
Experience in human services, behavioral health, healthcare, developmental disabilities, or community-based services.
Professional certification in quality management, healthcare quality, Lean, Six Sigma, or related disciplines.
Experience leading accreditation, licensing, or regulatory review processes.

Responsibilities

Lead the development and execution of the agency’s Quality Improvement Program.
Promote a culture of continuous improvement, innovation, and accountability.
Partner with senior leadership to identify organizational priorities and performance goals.
Develop strategies to improve service quality, compliance, and operational effectiveness.
Monitor and analyze quality indicators, trends, and organizational outcomes.
Develop and maintain performance dashboards, reports, and quality metrics.
Identify improvement opportunities and implement corrective action plans.
Facilitate root cause analyses and performance improvement initiatives.
Ensure adherence to applicable federal, state, and regulatory requirements.
Oversee agency audits, surveys, and accreditation activities.
Monitor risk areas and implement proactive quality assurance measures.
Develop policies and procedures supporting compliance and best practices.
Use data-driven approaches to evaluate program effectiveness and organizational performance.
Present findings and recommendations to executive leadership.
Lead quality reviews, audits, and process evaluations.
Promote data integrity and continuous monitoring practices.
Provide leadership, coaching, and support to quality improvement staff.
Build cross-departmental relationships and facilitate collaborative problem-solving.
Facilitate committees, workgroups, and organizational improvement initiatives.
Advise leaders on quality, compliance, and performance matters.