Director of Quality Improvement

Liberty Resources • Syracuse, NY

3d

About The Position

The Director of Quality Improvement serves as Liberty Resources’ leader for quality improvement, organizational performance, and operational excellence. Acting as an internal consultant and strategic partner to executive and operational leadership, the Director conducts comprehensive assessments of programs, services, and operational processes to identify opportunities to improve quality, compliance, efficiency, client outcomes, and organizational performance. The role leads enterprise-wide improvement initiatives, strengthens leadership capability, promotes data-informed decision-making, and advances a culture of continuous improvement across the organization.

The Director leads Quality Improvement staff and activities and works collaboratively with program leaders and teams across the organization. The position prepares and presents executive-level analyses, recommendations, and reports on organizational performance and quality improvement efforts.

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Business Administration, Quality Management, Organizational Leadership, Project Management, or a related field.
• At least seven years of progressive leadership experience in healthcare quality improvement, organizational performance, operational excellence, accreditation, or performance management.
• Demonstrated experience influencing leaders without direct supervisory authority.

Nice To Haves

• Master’s degree.
• Demonstrated experience leading multidisciplinary and complex organizational improvement initiatives in behavioral health, human services, or integrated healthcare settings.
• Professional certification such as Certified Professional in Healthcare Quality (CPHQ), Lean Six Sigma Green Belt or Black Belt, Project Management Professional (PMP), Certified Professional in Patient Safety (CPPS), or equivalent.

Responsibilities

• Develop and implement a written annual organization-wide quality improvement plan aligned with organizational goals and strategic priorities, including priorities, baseline performance, measurable goals, accountable leaders, and reporting schedules; evaluate progress semi-annually and update the plan as needed.
• Direct and maintain the organization’s adopted quality framework, including conducting a comprehensive semi-annual review and preparing a written report on framework adoption and progress.
• Translate performance data into clear findings and actionable recommendations for the agency and its leaders, and establish reporting schedules that support accountability and continuous improvement.
• Evaluate organizational performance through operational reviews, data analysis, and quality assessments, translating findings into recommendations that strengthen accountability, continuous improvement, and an organization-wide culture of quality.
• Lead multidisciplinary improvement initiatives that enhance efficiency, effectiveness, and quality outcomes, and participate in designing, implementing, and evaluating improvements to the client experience.
• Drive improvement projects, with a specific focus on lean methodology.
• Analyze organizational processes, systems, workflows, and performance metrics to identify risks, barriers, and opportunities for improvement.
• Use quality improvement methodologies to drive sustainable operational and organizational change.
• Partner with IT, HIT, other support services, and program leadership to develop and monitor performance indicators, dashboards, scorecards, and outcome measures that support strategic decision-making.
• Partner with leadership to strengthen performance management, accountability, and continuous improvement capabilities.
• Support program leaders in evaluating corrective and preventive actions, identifying barriers to sustained improvement, and escalating unresolved concerns to appropriate leadership.
• Facilitate organizational transformation and change management initiatives.
• Collaborate with Quality Assurance, Compliance, Operations, Human Resources, and Clinical Leadership to improve organizational performance and quality outcomes.
• Provide leadership and direction for Quality Improvement staff and activities.
• Prepare and present executive-level analyses, recommendations, and reports regarding organizational performance and quality improvement efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director