ASSISTANT DIRECTOR, QUALITY IMPROVEMENT

People Inc.•Town of Amherst, NY

About The Position

The Assistant Director, Quality Improvement oversees the Corrective Action Plan (CAP) process and works closely with Quality Improvement Directors to support regulatory compliance, investigations, trend analysis, staff training and development, and process improvement. The role also chairs the agency’s Informed Consent Committee (ICC), supporting people receiving services and programs when informed consent is needed. The position supports CAP documentation, audits, revisions, and related meetings; assists with incident management training and preparation for Incident Review Committee meetings; and provides on-call incident management support as assigned. It also processes incident-related documentation and updates, including Letters of Determination and Justice Center investigations. The position has no supervisory responsibilities.

Requirements

  • Bachelor’s degree.
  • One year of OPWDD experience.

Responsibilities

  • Oversee the Corrective Action Plan process, including educating and training programs on responses to abuse and neglect investigation recommendations and required supporting documentation.
  • Review supporting documentation and submit CAPs to the OPWDD IRMA database timely, as required by regulation.
  • Respond to questions from the OPWDD Incident Management Unit regarding CAPs and follow up accordingly.
  • Oversee CAP revisions, CAP audits, and Category 4 meetings and audits.
  • Work with QI Directors and assist with reviewing investigation reports for thoroughness and timely submission.
  • Assist QI Directors with incident management training and education for employees, arrange coverage for in-services, and develop training materials with Directors as needed.
  • Assist QI Directors in preparing for Incident Review Committee meetings and ensure pertinent CAP information is accurately reflected on the agenda.
  • Provide on-call incident management support as assigned, in coordination with QI Directors.
  • Complete required 148 mailings.
  • Review and follow up daily on IRMA review pages and reporting updates.
  • Distribute and process Letters of Determination and Justice Center investigations, and enter LOD data into the SharePoint list.
  • Chair the Informed Consent Committee, including scheduling meetings and ensuring membership and attendance; meet regulatory requirements related to informed consent.
  • Comply with agency policies and procedures.
  • Remain current on OPWDD and Justice Center incident management regulations and statutes.
  • Perform other duties as assigned.
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