Director of Protection Group- Guards

Silver Star Protection Group LLC•Rolling Meadows, IL

7d•$90,000 - $100,000•Onsite

About The Position

The Director of Protection Group (DPG) manages the day-to-day operations of all Protection Group client sites and posts. The role oversees staffing, client management, training, licensing, compliance, and the safety and protection of personnel, clients, and property. The DPG contributes to strategic planning, ensures seamless service delivery, maintains positive client relationships, and adapts security measures to evolving risks and regulations. The role connects the business unit with SSPG Executive Management and provides regular updates and reports to senior-level leaders. The position is based in Rolling Meadows, Illinois. The Director generally works in the office during regular business hours, but may need to provide additional coverage and availability based on business needs. Shifts, site assignments, and schedules may change according to client and SSPG needs, and flexibility is required for emergency coverage. Compensation is $90,000–$100,000. Employment is full-time. Medical, dental, vision, and life insurance are available after 60–90 days; PTO may be used after 90 days; and employees are paid weekly on Fridays. Applicants must be legally authorized to work in the United States.

Requirements

Proven experience in physical security operations management, preferably in a leadership or director role.
In-depth knowledge of security protocols, risk management, training, and compliance standards.
Strong leadership and team management skills, with the ability to drive results and maintain high performance.
Excellent communication and interpersonal skills for managing client relationships and resolving issues.
Strong problem-solving abilities and the capacity to think strategically under pressure.
Ability to adapt to changing circumstances and regulations in a dynamic work environment.
Minimum of 5 years of experience in security operations management or related fields, including at least 2 years in a leadership role.
Legally authorized to work in the United States.
Flexibility to provide emergency coverage and adapt to changing shifts, site assignments, and schedules.

Nice To Haves

Bachelor’s degree in criminal justice, security management, business administration, or a related field (preferred).
Certification or training in security management or risk assessment.
Illinois firearms certifications, licenses, and permits.

Responsibilities

Oversee and develop daily operations to maintain high service-delivery standards and operational efficiency across all posts.
Lead, manage, and supervise SSPG personnel, including staffing, performance monitoring, and addressing staff issues.
Develop and maintain strong client relationships and ensure client satisfaction with services.
Oversee the development and delivery of training programs for SSPG personnel.
Work with the compliance coordinator to ensure personnel are properly licensed and trained.
Collaborate with senior leadership to identify and mitigate risks and develop strategies to address potential threats.
Lead and motivate teams to deliver high-quality service, with effective communication and coordination.
Maintain detailed operational, incident, staffing, and compliance records and provide reports to senior leadership as needed.
Review and update policies and procedures in response to changing needs and regulations.
Provide senior leaders with regular updates on budgetary items, including overtime usage, expense management, and revenue projections.