Director of Operations - Medical Group

Berkshire Health Systems • Pittsfield, MA

1d

About The Position

The Director of Operations is a key member of the Medical Group leadership team and oversees practice and clinical operations for assigned services. The role also organizes support and improvement work across Front Desk and Business Operations throughout the Medical Group. The Director leads management team development initiatives, including coaching and mentoring practice leaders, and partners with medical directors and practice leadership to translate organizational priorities into action plans, monitor performance, strengthen accountability, and support consistent, high-quality practice operations.

Requirements

• Ten years of progressive medical group leadership experience, including at least five years overseeing multiple locations, practices, and managers.
• Bachelor’s degree required.
• Ability to oversee medical group or ambulatory practice operations and support practice leaders in achieving organizational goals, standards, policies, and procedures.
• Experience developing and operationalizing action plans with medical directors, practice managers, clinical leaders, and other stakeholders.
• Ability to coach, mentor, develop, and upskill managers and staff.
• Experience using key performance indicators, data, and structured accountability processes to monitor progress, identify barriers, and drive improvement.
• Ability to support development and implementation of operating and capital budgets, with attention to staffing, operations, and infrastructure.
• Experience improving administrative policies, procedures, workflows, and work processes across multiple practices.
• Ability to build consensus, establish credibility, communicate expectations, and lead through influence and collaboration.
• Demonstrated change-management capability and commitment to agility, innovation, and continuous learning.

Nice To Haves

• Master’s degree preferred.
• Interest and capability in one or more additional areas such as informatics, data analytics, business planning, or project management.

Responsibilities

• Oversee practice and clinical operations for assigned services.
• Organize support and improvement work across Front Desk and Business Operations throughout the Medical Group.
• Lead management team development initiatives, including coaching and mentoring practice leaders.
• Partner with medical directors and practice leadership to translate organizational priorities into action plans.
• Monitor performance, strengthen accountability, and support consistent, high-quality practice operations.
• Support development and implementation of operating and capital budgets, with attention to staffing, operations, and infrastructure.
• Improve administrative policies, procedures, workflows, and work processes across multiple practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Director