Physician Associate Director of Medical Operations

Concentra•Lawrence Township, NJ

About The Position

The Associate Director of Medical Operations provides direct patient care while leading by example to promote an exceptional patient experience. The role identifies and communicates opportunities to improve clinical quality, workflows, and safety; collaborates with medical and operations leaders to support a caring treatment environment; and helps drive patient and client satisfaction and market growth. The position also mentors future clinical leaders, supports staffing adjustments, and contributes to clinical meetings and business-plan outcomes. The role assumes the responsibilities of a Center Medical Director (CMD), either at a specific location or as a Market Float, and spends 100% of its time in a center providing direct patient care. The position is based in a medical center and involves a fast-paced environment and travel within the area or region of responsibility. Many clinics operate Monday through Friday, 8 a.m. to 5 p.m., with no nights, weekends, holidays, or call; those hours are noted as applying to many clinics rather than necessarily every location. Compensation includes a competitive annual base salary of $249,618.72–$356,252.00, depending on job-related factors, plus potential incentives and other listed benefits.

Requirements

Current unrestricted medical license in the state of jurisdiction, as required for clinical and/or business duties.
Unrestricted DEA license for the state of jurisdiction.
MD or DO degree from an accredited institution.
Strong service philosophy and commitment to defined service standards and Concentra’s core practice standards, policies, and procedures.
Excellent communication skills, including speaking, presentation, listening, telephone, negotiation, business writing, and medical writing skills.
Strong interpersonal and communication skills.
Working knowledge of human resources principles and personnel recruitment, selection, coaching, and performance management.
Proven ability to supervise other professionals and to supervise, evaluate, coach, and develop staff.
Skill in reviewing the clinical work of others according to professional standards and practice guidelines.
Ability to foster a cooperative and harmonious working climate that supports employee morale and productivity.
Commitment to putting patients first and providing excellent patient/customer service and bedside manner.
Ability to work as a team member in a multidisciplinary environment and value contributions from others.
Professional, approachable, and selfless demeanor with internal and external clients.
Ability to inspire team members and maintain focus on customer satisfaction.
Willingness to learn, continuously improve, and respond positively to audits, observation, review, and feedback.
Working knowledge of medical office administration and procedures.
Basic computer skills, including email.
Excellent critical thinking, deductive reasoning, and decision-making skills.
Sense of urgency; ability to work to tight deadlines in a fast-paced environment and adapt to change and stressful situations.
Knowledge of Medicare guidelines and coverage.
Knowledge of HEDIS quality indicators.

Nice To Haves

Occupational Medicine experience; otherwise-qualified candidates may be trained in this area.
Three years of experience in managed care and physician management.
Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.
Experience with electronic medical records.

Responsibilities

Spend 100% of time in a center providing direct patient care and demonstrating an exceptional patient experience.
Assume the role and responsibilities of CMD, at a specific location or as the Market Float.
Identify and communicate opportunities to improve clinical quality, workflows, and safety at center and market levels.
Drive patient and client experience and satisfaction metrics, and model excellent service delivery.
Work with the DMO and DTO to identify clinical improvement opportunities.
Collaborate with operations to ensure appropriate support and workflows that foster a caring treatment environment.
Maintain and leverage relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and respond to requests within 24 hours.
Mentor and train future clinical leaders while treating.
Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and recognition.
Assist with or lead clinical meetings for the DMO as needed.
Understand center financial drivers and outcomes to help achieve the annual business plan.
Assist the DMO, ADO, and EA with staffing adjustments for unforeseen coverage needs.
Supervise, evaluate, coach, and develop staff, and review the clinical work of others according to professional standards and practice guidelines.
Maintain licensure and skills and attain and/or maintain board certification.

Benefits

Monthly and quarterly bonus incentives.
Competitive base salary with annual merit increase opportunity.
Monthly Medical Director stipend.
Monthly RVU bonus incentive.
Quarterly Quality Care bonus incentive.
24 days of paid time off annually, with rollover.
5 days of paid CME time annually.
6 paid holidays.
Medical malpractice coverage.
Reimbursement, upon approval, for renewal of applicable licensure, certifications, and memberships.
401(k) with employer match.
Tuition reimbursement opportunity.
Medical, vision, prescription, and dental plans.
Life and disability insurance.
Colleague referral bonus program.
Opportunity to teach residents and students.
Occupational Medicine training.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
Pre-tax health care and dependent care spending accounts.
Concentra-accredited CME courses.
Occupational Health University.
Leadership development programs.
Relocation assistance when applicable.
Commuter benefits.
Identity theft services.
Colleague discount program.
Opportunities for advancement locally and nationally.