Physician Associate Director of Medical Operations

Concentra•Lawrence Township, NJ

2d•$249,619 - $356,252

About The Position

The Associate Director of Medical Operations provides direct patient care and leads by example to deliver an exceptional patient experience. The role identifies and communicates opportunities to improve clinical quality, workflows, and safety; drives patient and client experience and satisfaction; and collaborates with operational and medical leaders to support a caring treatment environment. The Associate Director also mentors and trains future clinical leaders, fosters a professional and collaborative workplace, and maintains stakeholder relationships to support market growth. The position spends 100% of its time in a center providing direct patient care and assumes the role and responsibilities of a Center Medical Director (CMD), either at a specific location or as a Market Float. It includes budget responsibility, while the number of direct reports varies. The role supports staffing adjustments, clinical meetings, and business-plan outcomes. Work takes place in a medical center and a fast-paced environment, with travel within the area or region of responsibility. Many clinics offer Monday–Friday, 8 a.m.–5 p.m. hours, with no nights, weekends, holidays, or call. Compensation includes a base salary range of $249,618.72–$356,252.00 annually, depending on job-related factors, and the opportunity for monthly and quarterly incentives. Applications are accepted on an ongoing basis.

Requirements

Current unrestricted medical license in the state of jurisdiction, as required for clinical and/or business duties.
Unrestricted DEA license for the state of jurisdiction.
MD or DO degree from an accredited institution.
Strong service philosophy and commitment to defined service standards and Concentra core practice standards, policies, and procedures.
Excellent communication skills, including speaking, presentations, listening, telephone, negotiation, business writing, and medical writing.
Strong interpersonal relationship and communication skills.
Working knowledge of human resources principles and personnel recruitment, selection, coaching, and performance management.
Proven ability to effectively supervise professionals and to supervise, evaluate, coach, and develop staff.
Skill in reviewing others’ clinical work according to professional standards and practice guidelines.
Ability to foster a cooperative and harmonious work climate that supports employee morale and productivity.
Patient-first orientation and enjoyment of treating patients; superior patient/customer service and bedside manner.
Ability to work as a team member in a multidisciplinary environment and value others’ contributions.
Professional, approachable, and selfless demeanor with internal and external clients.
Ability to inspire team members to maintain high customer-satisfaction standards.
Willingness to learn, continuously improve, and be audited, observed, and reviewed; respond positively to feedback.
Working knowledge of medical office administration and procedures.
Basic computer skills, including email.
Excellent critical thinking, deductive reasoning, and decision-making skills.
Sense of urgency; ability to work to tight deadlines in a fast-paced environment and adapt quickly to change and stressful situations.
Knowledge of Medicare guidelines and coverage.
Knowledge of HEDIS quality indicators.

Nice To Haves

Occupational Medicine experience; otherwise-qualified candidates may be trained in this area.
Three years of experience in managed care and physician management.
Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.
Experience with electronic medical records.

Responsibilities

Spend 100% of working time in a center providing direct patient care and modeling an exceptional patient experience.
Assume the role and responsibilities of a Center Medical Director (CMD), either at a specific location or as a Market Float.
Identify and communicate opportunities to the DMO to improve clinical quality, workflows, and safety at center and market levels.
Drive patient and client experience and satisfaction metrics.
Deliver excellent service and lead by example.
Work with the DMO and DTO to identify clinical improvement opportunities.
Collaborate with operations to ensure appropriate support and workflows that foster a caring treatment environment.
Maintain and leverage relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and respond to requests within 24 hours.
Mentor and train future clinical leaders while treating patients.
Foster collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
Assist with or lead clinical meetings for the DMO as needed.
Understand center financial drivers and outcomes to achieve the annual business plan.
Assist the DMO, ADO, and EA with staffing adjustments for unforeseen coverage needs.
Maintain licensure and clinical skills, and attain and/or maintain board certification.

Benefits

Competitive base salary with annual merit increase opportunity.
Monthly Medical Director stipend.
Monthly RVU bonus incentive.
Quarterly Quality Care bonus incentive.
24 days of paid time off annually, with rollover.
Five days of paid CME time annually.
Six paid holidays.
Medical malpractice coverage.
Reimbursement, upon approval, for renewal of applicable licensure, certifications, memberships, and related dues.
401(k) with employer match.
Tuition reimbursement opportunity.
Medical, vision, prescription, and dental plans.
Life and disability insurance.
Colleague referral bonus program.
Opportunity to teach residents and students.
Occupational Medicine training.
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance.
Pre-tax health care and dependent care spending accounts (FSA).
Accredited CME courses.
Occupational Health University.
Leadership development programs.
Relocation assistance when applicable.
Commuter benefits.
Identity theft services.
Colleague discount program.
Opportunities for advancement locally and nationally.