Director of Protection Group- Guards

Silver Star Protection Group•Rolling Meadows, IL

About The Position

The Director of Protection Group (DPG) manages the day-to-day operations of all Protection Group client sites and posts. The role oversees staffing, client management, training, licensing, compliance, and measures to protect personnel, clients, and property. The DPG contributes to strategic planning, supports seamless service delivery, maintains client relationships, and adapts security measures to evolving risks and regulations. The DPG also connects the business unit with SSPG Executive Management and provides regular updates and reports to senior-level leaders. The position is generally based in the office during regular business hours, but additional coverage and availability may be required based on business needs. Shifts, site assignments, and schedules may change in response to client and SSPG needs, and flexibility is required for emergency coverage. The position is based in Rolling Meadows, Illinois, and is full-time, with compensation of $90,000–$100,000.

Requirements

Proven experience managing physical security operations, preferably in a leadership or director role.
In-depth knowledge of security protocols, risk management, training, and compliance standards.
Strong leadership and team-management skills, with the ability to drive results and maintain high performance.
Excellent communication and interpersonal skills to manage client relationships and resolve issues effectively.
Strong problem-solving abilities and the capacity to think strategically under pressure.
Ability to adapt to changing circumstances and regulations in a dynamic work environment.
At least five years of experience in security operations management or a related field, including at least two years in a leadership role.
Legal authorization to work in the United States.
Flexibility to provide emergency coverage and adapt to changing shifts, site assignments, and schedules.

Nice To Haves

Bachelor’s degree in criminal justice, security management, business administration, or a related field (preferred; the source text contains a likely transcription error in this phrase).
Certification or training in security management or risk assessment.
Illinois firearms certifications, licenses, and permits.

Responsibilities

Oversee and develop daily operations to maintain high service standards and operational efficiency across all posts.
Lead, manage, and supervise SSPG personnel, including maintaining appropriate staffing levels, monitoring performance, and addressing staff issues.
Develop and maintain client relationships and ensure client satisfaction with services.
Oversee the development and delivery of training programs for SSPG personnel.
Work with the compliance coordinator to ensure personnel are properly licensed and trained.
Collaborate with senior leadership to identify and mitigate risks and develop strategies to address potential threats.
Lead and motivate SSPG teams, supporting high-quality service, communication, and coordination.
Maintain detailed operational, incident, staffing, and compliance records and provide reports to senior leadership as needed.
Review and update policies and procedures to reflect changing needs and current regulations.
Provide senior leaders with regular budget updates, including overtime usage, expense management, and revenue projections.