Director of Product Management, Platforms

GitLab

8h•$203,200 - $345,600•Remote

About The Position

The Director of Product, SaaS Platforms owns product direction and business outcomes for GitLab’s SaaS environments: GitLab.com, its multi-tenant platform, and GitLab Dedicated, its single-tenant offering. The role connects reliability, scalability, and operability with commercial decisions that make the platforms sustainable businesses. Its scope covers both platform portfolios rather than a single feature roadmap. For GitLab.com, the role guides growth through improved customer isolation and additional cells, and defines rate limits, usage limits, and monetization. For GitLab Dedicated, the role scales operations to hundreds of customers through automation, customer self-service, and closer alignment with GitLab’s latest releases. The director balances customer needs with operating costs and gross margin, and owns both the technical product direction and business side of the portfolio, developing P&L ownership for both platforms and helping establish GitLab.com as a P&L business. This director-level role starts as an individual contributor. It is remote and open to candidates based in the United States or Canada, with no specific time zone preference.

Requirements

Experience leading a product portfolio at director level or with comparable scope, setting direction across multiple related products rather than a single roadmap.
Technical product experience with cloud platforms, infrastructure, or SaaS environments, including tradeoffs involving reliability, scalability, and operations.
Ability to connect product decisions to commercial outcomes, including monetization, operating costs, and gross margin.
Experience translating complex platform challenges into product priorities and working across teams to deliver them.
Ability to lead through product direction and influence in a director-level individual-contributor role.

Nice To Haves

Direct ownership of a product P&L.
Experience in an organization actively adopting artificial intelligence (AI).

Responsibilities

Set product strategy and roadmap across GitLab.com and GitLab Dedicated, connecting platform capabilities to customer and business outcomes.
Drive improvements in platform reliability, scalability, and operability, including customer separation and expansion of GitLab.com's cell-based architecture.
Define GitLab.com's rate limits, usage limits, and related monetization approach.
Scale GitLab Dedicated through maintenance-window automation and other operational improvements while controlling costs and improving gross margin.
Expand customer self-service through Switchboard, providing tools to monitor, observe, and operate Dedicated tenants.
Guide capabilities such as customer-initiated disaster recovery and geographic redundancy, and enable earlier access to beta features on GitLab Dedicated.
Reduce the delay between GitLab releases and their availability on Dedicated.
Own the business side of the portfolio as well as technical product direction, developing P&L ownership for both platforms and helping establish GitLab.com as a P&L business.