Director of Product Management

VYNE•Lindon, UT

12h

About The Position

The Director of Product Management leads the product management team and owns the strategy, roadmap, and delivery of Vyne’s dental revenue cycle management (RCM) software portfolio. Reporting to the Vice President, Product, the Director is accountable for team commitments, prioritization, roadmap execution, delivery dates, and ensuring shipped products measurably improve customer outcomes and company growth. This senior leadership role combines product judgment, commercial discipline, people leadership, and hands-on AI fluency. The Director uses AI to improve how the team discovers, decides, and delivers, and builds AI-enabled products for dental support organizations (DSOs), group practices, and their patients. The role owns portfolio strategy and the 12-month roadmap; product positioning, pricing, packaging, and commercial performance; delivery accountability; go-to-market planning; and structured customer and market insight. It also sets the portfolio’s AI product strategy, promotes responsible AI use, partners with engineering and technology leaders on AI architecture and vendor decisions, and measures AI’s impact. The Director manages, coaches, and develops product managers, raises product craft and accountability across the team, and manages team capacity and budget. Additional duties may be assigned to support business and organizational objectives.

Requirements

Bachelor’s degree or equivalent experience.
8–10+ years of product management experience, including 3–5+ years directly leading product managers at the senior manager or director level.
Proven record of owning a roadmap and delivering enterprise SaaS or platform products on time, with specific examples of accountability for results.
Experience in dental, DSO, or healthcare RCM, practice management, or payer connectivity software.
Hands-on AI fluency, including daily use of generative AI tools and experience shipping AI-enabled product capabilities or driving measurable AI adoption across a team; candidates should be able to describe specific examples and results.
Experience developing and executing go-to-market, pricing, and packaging strategy with senior-level counterparts.
Technical fluency across SaaS architecture, APIs, integrations, and data sufficient to partner credibly with engineering.
Ability to define success metrics, instrument products, and make data-informed decisions based on results.
Sound judgment balancing speed, quality, user experience, and customer commitments, and ability to communicate trade-offs clearly.
Excellent verbal and written communication, including presenting to senior executives, sales teams, and customers.
Ability to travel up to 10%.

Nice To Haves

Dental or DSO experience is strongly preferred.
Master’s degree or MBA.
Experience in a private equity-backed or high-growth environment.
Familiarity with HIPAA, EDI transaction sets (837/835), and payer connectivity.

Responsibilities

Own the portfolio strategy and 12-month roadmap, aligned with company goals, the Vice President of Product, and the ELT; communicate prioritization, sequencing, and build/buy/partner decisions.
Define target markets, segmentation, commercial potential, and competitive positioning for each product.
Monitor customer needs, market and competitor trends, and payer and regulatory changes affecting dental RCM, and translate insights into roadmap decisions.
Maintain accountability for roadmap adherence, release timelines, scope, and product quality.
Run planning, status reporting, and risk escalation cadences; surface schedule slippage early and recommend options.
Partner with Engineering, QA, Design, Support, Operations, and Finance to resolve trade-offs involving speed, quality, user experience, and customer expectations.
Define product KPIs, including adoption, retention, ARR, and customer satisfaction, and report quarterly to the Vice President of Product and ELT.
Ensure integration, data, and compliance requirements—including practice management systems, clearinghouse and EDI connectivity, payer connectivity, and HIPAA/PHI—are included in product requirements from the outset.
Own portfolio pricing and packaging and each product’s commercial performance, including ARR, attach rate, retention, and margin contribution.
Lead go-to-market planning with Sales, Marketing, and Customer Success, including launch readiness, field enablement, and post-launch adoption.
Present product strategy, performance, and trade-offs to senior executives, sales teams, and customers.
Run a structured customer insight program using advisory boards, win/loss analysis, usage data, and support trends; turn findings into prioritized capabilities and enhancements.
Maintain regular direct contact with customers and ensure the product team does the same.
Set the portfolio AI product strategy by identifying, prioritizing, validating, and delivering AI and automation opportunities in dental RCM workflows.
Use AI in daily work and drive team adoption for discovery synthesis, requirements and specifications, data analysis, competitive research, and release communications; measure improvements in cycle time and quality.
Establish responsible AI standards covering data privacy, PHI/HIPAA protection, output validation, and human review.
Partner with Engineering and technology leadership on AI architecture, vendor evaluation, and build/buy decisions.
Measure and report AI’s impact on team productivity, delivery speed, and customer outcomes.
Lead, coach, and develop product managers; set expectations and goals, manage performance, hire, and build succession.
Raise product craft across the team in discovery, prioritization, written specifications, stakeholder communication, and data-informed decision-making.
Build a culture of ownership, accountability, and clear decision-making; manage team capacity and budget.
Perform additional duties and responsibilities as assigned to support business and organizational objectives.

Benefits

Medical, dental, and vision coverage.
Retirement savings benefits.
Paid time off and company holidays.
Paid parental leave.
Family support benefits, including diaper and wipes assistance for eligible employees during the first year.
Pet insurance.
Additional voluntary benefits.
Flexible and remote work opportunities, where applicable.
Professional development and career growth opportunities.
Collaborative, supportive, and people-focused work environment. Benefits and eligibility may vary based on position, employment status, location, and applicable plan terms.