VP/ Director of Product Management

Juvare•Atlanta, GA

About The Position

Juvare is seeking a Director of Product Management to lead its Platform and Vertical Product Management organization while directly owning the strategy, roadmap, commercialization, and adoption of Juvare AI (JAI). This strategic, hands-on role aligns Juvare’s markets, products, shared platform capabilities, product adoption, and New Product Innovation. The Director partners closely with the NPI Accelerator Team to move promising concepts from market validation into commercially viable, scalable offerings and develops a high-performing Product Management team. The role reports to the Chief Product Officer and has direct responsibility for Juvare AI. The Director leads and develops Platform and Vertical Product Managers, establishes accountability and operating practices, and maintains an integrated portfolio roadmap. The role translates company strategy into portfolio priorities across Federal, SLED, Healthcare, Critical Infrastructure, and shared platform capabilities; builds repeatable growth and NPI processes; and owns product-adoption measurement, the Pendo operating model, and product data strategy. The Director owns Juvare AI’s vision, strategy, roadmap, prioritization, packaging, performance, and adoption. This includes defining differentiated AI value and use cases, partnering with technical and governance teams to ensure responsible deployment, and setting measurable adoption and commercial goals. The role also engages customers and prospects, supports commercialization and launches, and represents Product Management in customer, partner, executive, board, and investor discussions. The successful candidate will be strategic and hands-on, commercially accountable, customer-centered, technically credible, and comfortable making portfolio tradeoffs. They will develop product talent and turn customer insight and product data into offerings customers adopt, value, expand, and recommend.

Requirements

Bachelor’s degree required; the posting also states a bachelor’s degree or equivalent professional experience.
10 or more years of product management experience, including enterprise B2B SaaS products.
4 or more years leading and developing Product Managers or multidisciplinary product teams.
Demonstrated experience managing a complex portfolio across shared platforms, market-facing solutions, and multiple customer segments.
Experience taking products from early discovery and zero-to-one development through commercialization, adoption, and scale.
Demonstrated success with AI-, analytics-, automation-, or data-driven products.
Strong understanding of agents, grounding, model evaluation, human oversight, explainability, and responsible AI.
Experience operationalizing product analytics and adoption platforms, including instrumentation, segmentation, dashboards, and in-app adoption programs; ability to turn usage data into product decisions.
Experience with pricing, packaging, go-to-market planning, customer adoption, and portfolio investment decisions, supported by strong commercial and financial judgment.
Ability to work effectively across Product, Engineering, Design, Sales, Marketing, Customer Success, Services, Security, and executive leadership.
Strategic, hands-on, commercially accountable, customer-centered, technically credible, and comfortable making difficult portfolio tradeoffs.

Nice To Haves

MBA or master’s degree.
Experience in GovTech, emergency management, healthcare technology, defense, critical infrastructure, or another regulated market.
Familiarity with FedRAMP, DoD IL5, or comparable compliance frameworks.
Experience building configurable platforms, workflow products, data exchange networks, analytics, or decision-support solutions.
Experience with Pendo; it is strongly preferred.

Responsibilities

Lead, coach, and develop Platform and Vertical Product Managers; establish roles, decision rights, performance expectations, and operating rhythms.
Hold Product Managers accountable for customer problems, market strategy, differentiation, product health, adoption, and commercial outcomes.
Maintain an integrated portfolio roadmap and resolve cross-product priorities, investment tradeoffs, capability overlaps, and dependencies.
Partner with Engineering and Design to focus teams on clear problems and measurable customer and business outcomes.
Translate company strategy into a coherent portfolio strategy across Federal, SLED, Healthcare, Critical Infrastructure, and shared platform capabilities.
Build and institutionalize a repeatable Growth Playbook for new products, zero-to-one and one-to-many growth, adjacent-market expansion, and installed-base cross-sell and upsell.
Define evidence and criteria required before investment, including strategic fit, customer need, market evidence, differentiation, willingness to pay, revenue potential, repeatability, technical feasibility, and delivery economics.
Own product-adoption measurement, observability, and the Pendo operating model, including instrumentation standards, event and feature tagging, segmentation, dashboards, data quality, and portfolio reviews.
Own product data strategy in partnership with Product Managers and the Partnership program to support differentiated insights, AI capabilities, and commercial value.
Own the Product organization’s New Product Innovation process and serve as its primary Product Management counterpart to the NPI Accelerator Team.
Partner with the NPI Accelerator Team on opportunity definition, target markets, customer discovery, early adopters, prototypes, first-version objectives, pricing hypotheses, learning goals, stage criteria, and organizational handoff.
Validate new concepts for customer value, commercial viability, strategic fit, usability, security, supportability, and repeatability.
Define graduation criteria and post-graduation ownership, roadmap, staffing, support, implementation, and go-to-market plans.
Maintain a transparent NPI portfolio and scale successful offerings from design partners into repeatable, referenceable, market-ready products.
Own Juvare AI’s vision, strategy, roadmap, prioritization, packaging, and performance; define its differentiated value and integrated roadmap across assistance, agents, automation, decision support, analytics, insights, and orchestration.
Prioritize JAI use cases based on customer value, market demand, data readiness, portfolio reuse, commercial potential, and operational outcomes, embedding AI in critical customer workflows.
Partner with Engineering, Architecture, Security, Legal, and Compliance to ensure JAI is secure, explainable, governable, auditable, and appropriate for regulated and mission-critical environments.
Establish and monitor JAI adoption goals, including activation, repeat usage, workflow penetration, time to value, task completion, time savings, trust, satisfaction, expansion, revenue influence, and referenceability.
Work with Sales, Marketing, Customer Success, Services, and Support on positioning, demonstrations, enablement, onboarding, adoption programs, and customer success plans.
Engage strategic customers, prospects, advisory groups, early adopters, and customer-facing teams.
Ensure major launches include validated positioning, pricing, packaging, enablement, operational readiness, Pendo instrumentation, adoption targets, in-app onboarding or guidance, and post-launch measurement.
Connect customer needs and adoption evidence to platform investment and vertical roadmaps; represent Product Management in major customer, partner, executive, board, and investor discussions.
Build and lead customer advisory boards and practitioner communities to inform strategy, validate offerings, strengthen adoption, and develop customer advocates.
Evaluate portfolio pricing and packaging with Finance, Sales, and Product Marketing, including value metrics, willingness-to-pay validation, commercial guardrails, and performance; recommend necessary actions.