VP/ Director of Product Management

Juvare•Atlanta, GA

10h

About The Position

Juvare is seeking a Director of Product Management to lead its Platform and Vertical Product Management organization and directly own the strategy, roadmap, commercialization, and adoption of Juvare AI (JAI). This broad, player-coach role aligns Juvare’s markets, products, shared platform capabilities, product adoption, and New Product Innovation. The Director partners with the NPI Accelerator Team to move promising concepts from market validation into commercially viable, scalable offerings while developing a high-performing Product Management team. The role reports to the Chief Product Officer and is based in Atlanta, Georgia. The Director leads and develops Product Managers, establishes accountability and operating practices, and maintains an integrated portfolio roadmap across Juvare’s markets and platform capabilities. The role builds repeatable approaches to growth, product adoption measurement, product data strategy, and innovation. As the direct owner of JAI, the Director defines its vision, strategy, roadmap, packaging, performance, and adoption, partnering across the company to ensure AI offerings are valuable, responsible, secure, and suitable for regulated and mission-critical environments. The position also maintains direct engagement with strategic customers and prospects, and represents Product Management in customer, partner, executive, board, and investor discussions. Success includes establishing clear portfolio accountability, a repeatable growth and NPI process, a focused JAI roadmap, and reliable portfolio-wide product health and adoption measurement, while improving customer activation, time to value, product usage, and referenceability.

Requirements

Bachelor’s degree required; equivalent professional experience is also stated as acceptable.
10+ years of product management experience, including enterprise B2B SaaS products.
4+ years leading and developing Product Managers or multidisciplinary product teams.
Demonstrated experience managing a complex portfolio across shared platforms, market-facing solutions, and multiple customer segments.
Experience taking products from early discovery and zero-to-one development through commercialization, adoption, and scale.
Demonstrated success with AI-, analytics-, automation-, or data-driven products.
Strong understanding of agents, grounding, model evaluation, human oversight, explainability, and responsible AI.
Experience operationalizing product analytics and adoption platforms, including instrumentation, segmentation, dashboards, and in-app adoption programs, and using usage data to inform product decisions.
Experience with pricing, packaging, go-to-market planning, customer adoption, and portfolio investment decisions, supported by strong commercial and financial judgment.
Ability to work effectively across Product, Engineering, Design, Sales, Marketing, Customer Success, Services, Security, and executive leadership.

Nice To Haves

MBA or Master’s degree preferred.
Pendo experience is strongly preferred.
Experience in GovTech, emergency management, healthcare technology, defense, critical infrastructure, or another regulated market.
Familiarity with FedRAMP, DoD IL5, or comparable compliance frameworks.
Experience building configurable platforms, workflow products, data exchange networks, analytics, or decision-support solutions.

Responsibilities

Lead, coach, and develop Platform and Vertical Product Managers; establish clear roles, decision rights, performance expectations, and operating rhythms.
Hold Product Managers accountable for customer problems, market strategy, differentiation, product health, adoption, and commercial outcomes.
Maintain an integrated portfolio roadmap and resolve cross-product priorities, investment tradeoffs, capability overlaps, and dependencies.
Partner with Engineering and Design to organize teams around clear problems and measurable customer and business outcomes.
Translate company strategy into portfolio strategy across Federal, SLED, Healthcare, Critical Infrastructure, and shared platform capabilities.
Build and institutionalize a repeatable Growth Playbook for new products, zero-to-one and one-to-many growth, adjacent-market expansion, and cross-sell and upsell.
Define evidence and criteria for product investment, including strategic fit, validated customer need, market evidence, differentiation, funding and willingness to pay, revenue potential, repeatability, technical feasibility, and delivery economics.
Own the product-adoption measurement framework, observability, and Pendo operating model, including instrumentation standards, Core Events, page and feature tagging, segmentation, dashboards, data quality, and recurring portfolio reviews.
Own product data strategy in partnership with Product Managers and the Partnership program to enable embedded data, insights, AI capabilities, and commercial value.
Own the Product organization’s New Product Innovation process and serve as its primary Product Management counterpart to the NPI Accelerator Team.
Partner with the NPI Accelerator Team on opportunity definition, target markets, customer discovery, early-adopter strategy, prototypes, first-version objectives, pricing hypotheses, learning goals, Alpha/Beta/LA/GA criteria, and organizational handoff.
Validate new concepts for customer value, commercial viability, strategic fit, usability, security, supportability, and repeatability.
Define graduation criteria and post-graduation ownership, roadmap, staffing, support, implementation, and go-to-market plans; maintain a transparent NPI portfolio and scale successful offerings.
Own Juvare AI’s vision, strategy, roadmap, prioritization, packaging, and performance.
Define differentiated JAI value and an integrated roadmap spanning embedded assistance, role-aware agents, workflow automation, decision support, analytics, insights, and agent orchestration.
Prioritize JAI use cases based on customer value, market demand, data readiness, portfolio reuse, commercial potential, and operational outcomes; embed JAI in critical customer workflows.
Partner with Engineering, Architecture, Security, Legal, and Compliance to ensure JAI is secure, explainable, governable, auditable, and appropriate for regulated and mission-critical environments.
Establish and monitor JAI adoption goals, including activation, repeat usage, workflow penetration, time to value, task completion and time savings, trust and satisfaction, expansion, revenue influence, and referenceability.
Work with Sales, Marketing, Customer Success, Services, and Support on JAI positioning, demonstrations, enablement, onboarding, adoption programs, and customer success plans.
Maintain direct engagement with strategic customers, prospects, advisory groups, early adopters, and customer-facing teams.
Ensure major launches include validated positioning, pricing, packaging, enablement, operational readiness, Pendo instrumentation, adoption targets, in-app onboarding or guidance, and post-launch measurement.
Connect customer needs and adoption evidence to platform investment and vertical roadmaps; represent Product Management in major customer, partner, executive, board, and investor discussions.
Build and lead customer advisory boards and practitioner communities to inform product strategy, validate offerings, strengthen adoption, and develop customer advocates.
Evaluate portfolio pricing and packaging with Finance, Sales, and Product Marketing, including value metrics, willingness-to-pay validation, commercial guardrails, and pricing performance; recommend actions.
Establish portfolio-wide product health and adoption measurement in Pendo, including reliable instrumentation, executive dashboards, and recurring reviews, and improve activation, time to value, feature and workflow adoption, repeat usage, and customer referenceability.