Pipeline - Product Director, Resy

American Express • Chicago, IL

9d • $144,250 - $256,250 • Hybrid

About The Position

Resy is seeking a Director of Product Management to lead a key area of its Venue Product organization and shape its B2B products for venue partners. Resy’s Venue products help restaurants, wineries, and other hospitality venues manage day-to-day operations and deliver exceptional hospitality. Through Resy OS, venue operators can configure user permissions and service settings, manage reservations and tables, understand their guests, and access real-time data and insights while supporting a seamless guest experience.

The Director will define and drive product vision and strategy across multiple squads and roadmaps, partnering with Product, Engineering, Design, and Business leaders to turn customer needs, market opportunities, and company objectives into priorities and plans. The role connects workstreams across the Venue Product organization, aligns teams around shared outcomes, and guides investment toward opportunities that create the greatest value for venue partners and the business. The Director will also strengthen product culture, develop product talent, and evolve team practices as the organization scales. This role reports directly to Resy’s VP of Product Management.

This is a pipeline requisition to gather talent for future Product Director opportunities at Resy and Amex. It is a hybrid role based in New York, NY or Chicago, IL.

Requirements

• 7+ years of product management experience, including experience leading complex products, initiatives, or product areas.
• Ability to develop product vision and strategy and translate business objectives, customer needs, and market insights into clear priorities and roadmaps.
• Strong analytical skills and experience using qualitative and quantitative data to inform product decisions and measure outcomes.
• Strong product judgment and interest in technology, customer experience, and building products that solve meaningful problems.
• Experience partnering closely with Engineering, Design, and UX Research, with a strong understanding of technical concepts, user experience, and product development.
• Excellent communication and stakeholder-management skills, including the ability to explain complex product strategy clearly and persuasively to senior executives and technical and non-technical audiences.
• Collaborative and inclusive leadership style that values diverse perspectives, challenges assumptions, and builds alignment across teams.
• Ability to thrive in a fast-paced environment, navigate ambiguity and change, and bring structure to complex problems.
• Creative and strategic problem-solving skills, including the ability to operate effectively in white space and develop solutions for new or evolving customer needs.
• Thoughtful approach to product strategy and an understanding of how to identify, assess, and navigate risk.
• Proven track record of mentoring Product Managers and developing product talent.

Nice To Haves

• A love of restaurants, dining, and hospitality, and an interest in helping the industry continue to thrive.

Responsibilities

• Define a long-term product vision and translate it into strategies, investment priorities, and roadmaps for an area of Venue Product.
• Build a deep understanding of venue operators, workflows, and evolving needs through customer engagement, research, data, and collaboration with customer-facing teams.
• Develop a perspective on hospitality technology, emerging customer needs, and competitive trends to identify opportunities and inform product strategy.
• Define and track success metrics covering customer value, adoption, retention, growth, and operational performance; use insights to refine product strategy and investment decisions.
• Partner with Product, Engineering, Design, and Business leaders to align priorities, connect roadmaps, identify dependencies, and coordinate teams around shared outcomes.
• Establish clear ways of working, address dependencies, capacity constraints, and risks, and improve how teams deliver high-quality products at scale.
• Work with stakeholders to ensure product enhancements meet applicable compliance, privacy, and risk standards.
• Mentor and support Product Managers, strengthen product thinking and practices, and contribute to a culture of curiosity, accountability, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed