Senior Product Manager, Venues - Resy

American Express•Chicago, NY

About The Position

Resy is seeking an experienced Senior Product Manager to shape and deliver products that support the day-to-day operations of venue partners, including restaurants, wineries, and other hospitality venues. Resy OS enables venue operators to configure user permissions and service settings, manage reservations and tables, understand their guests, and access real-time data and insights while delivering a seamless guest experience. The Senior Product Manager will own the strategy and roadmap for a key area of the Venue Product experience. The role connects customer insights, business priorities, and technical opportunities to clear product decisions. Working closely with Engineering, Design, Data, and business stakeholders, the Senior Product Manager will lead products from discovery through launch and iteration, measure outcomes using data and customer feedback, and collaborate across the Venue Product organization.

Requirements

3–5 years of experience in digital product management, with a track record of delivering impactful products or features.
Demonstrated ability to develop product strategy and roadmaps and translate business objectives, customer needs, and insights into clear priorities.
Experience leading end-to-end product development, from discovery and requirements definition through launch, measurement, and iteration.
Strong analytical skills and experience using qualitative and quantitative data to inform product decisions and measure outcomes.
Strong product judgment and an interest in technology, customer experience, and building products that solve meaningful problems.
Experience partnering closely with Engineering and Design, with an understanding of technical concepts, user experience, and modern product development practices.
Strong written and verbal communication skills, including the ability to articulate product strategy, priorities, requirements, and tradeoffs to technical and non-technical audiences.
Ability to build strong cross-functional relationships and influence stakeholders without direct authority.
Ability to thrive in a fast-paced environment, navigate ambiguity and change, and bring structure to complex customer and business problems.
Creative and strategic problem-solving skills, including the ability to identify opportunities in evolving or undefined problem spaces.
A thoughtful approach to product decisions, including the ability to identify, assess, and navigate risk.

Responsibilities

Develop the strategy and roadmap for a key area of Venue Product, translating customer needs, business objectives, and technical opportunities into priorities and product plans.
Build an understanding of venue operators, their workflows, and evolving needs through direct customer engagement, research, data, and collaboration with customer-facing teams.
Develop knowledge of the hospitality technology landscape, emerging customer needs, and competitive trends to identify product opportunities.
Lead products and features from discovery and definition through development, launch, measurement, and iteration in partnership with Engineering and Design.
Define success metrics and use qualitative and quantitative insights to evaluate performance, understand customer behavior, and guide prioritization and iteration.
Partner with Engineering, Design, Data, Operations, and other business stakeholders to align priorities, navigate tradeoffs and dependencies, and deliver customer experiences.
Balance customer value, business impact, technical complexity, risk, and long-term scalability when making product decisions and prioritizing the roadmap.
Establish clear requirements and outcomes, identify risks and dependencies, and help teams navigate ambiguity throughout product development.
Work with relevant stakeholders to ensure product enhancements meet applicable compliance, privacy, and risk standards.
Share insights and best practices, contribute to strong product thinking, and foster curiosity, accountability, collaboration, and continuous improvement.