Director of Product Management (MSP)

Fixify

5h

About The Position

Fixify is a Series A company building an AI-native IT automation platform that combines technology with a human touch. Its focus is managed service providers (MSPs), which face more tickets than technicians and rely on efficient ticket resolution to protect margins.

The Director of Product Management will own Fixify’s MSP product line and determine what to build and in what order. This player-coach role combines product strategy and execution with people leadership: the director will engage MSP partners directly, set priorities for Engineering and Data Science, work with Operations to automate high-volume and high-cost work, and hire and develop product managers. The role also includes hands-on discovery, requirements writing, and pricing recommendations.

Requirements

• At least 8 years of product management experience, including at least 3 years building products sold to or through MSPs.
• Deep understanding of how MSPs make money and deliver services, including where margins can erode.
• Experience leading people; product management leadership is preferred, but leadership in Engineering, technical, or Operations teams is also considered.
• Experience taking AI- or LLM-based features into production, or a strong understanding of what it takes to do so well.
• Familiarity with the MSP technology ecosystem, including PSA, RMM, and IT documentation platforms.

Nice To Haves

• Hands-on experience with platforms such as ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya.
• Experience working at an MSP or IT service provider.
• Experience building technology-enabled service products where automation directly improves gross margin.

Responsibilities

• Own the MSP product strategy, grounded in market research, customer insights, and competitive analysis.
• Define success measures and assess adoption, operational impact, and business results, including candidly identifying what is and is not working.
• Drive the integration roadmap across the PSA and RMM platforms used by MSP partners.
• Work with Operations to identify high-volume, high-cost work and prioritize automation that reduces cost-to-serve without degrading service quality.
• Conduct customer interviews, join sales calls, review wins and losses, and learn directly from MSP partners.
• Shape pricing and packaging decisions using business cases, customer insights, and unit economics.
• Partner with Marketing, Sales, and Customer Success to launch products that resonate with MSP buyers and drive adoption.
• Hire, coach, and develop product managers as the team grows.
• Build a product development process with Engineering that balances speed and quality, including clear requirements, rapid releases, and customer issue resolution.
• Set priorities for Engineering and Data Science.
• Write product requirements, conduct discovery calls, and develop pricing recommendations.

Benefits

• End-to-end ownership of the MSP product line, from strategy and roadmap to pricing, packaging, and launches.
• Direct access to MSP owners and technicians to build from first-hand insights.
• Fast visibility into the impact of shipped work through Fixify’s own operations, including real tickets, outcomes, and margins.
• Opportunity to develop and build a product team as the MSP business grows.
• An executive team committed to the MSP market and quick decision-making.
• Freedom to apply AI to work practices and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed