Dir-Process Improvement (onsite)

Reid Health•Complex, NC

3d•Onsite

About The Position

The Director of Process Optimization is a transformative leader who helps the health system achieve operational excellence. The role champions innovative process improvements, fosters continuous learning, and uses data-driven insights to improve patient care, staff satisfaction, and financial performance. The director helps build an agile, efficient hospital focused on better outcomes. The Performance Improvement Department reports directly to the CIO. Project direction and governance are driven by the TSC Steering Committee to align initiatives with organizational goals and strategic priorities. The director develops and executes a comprehensive process optimization strategy, leads cross-functional redesign projects, applies improvement methodologies, and reports findings and recommendations to hospital leadership.

Requirements

Master’s degree in Business Administration, Healthcare Administration, Mechanical or Industrial Engineering, or a related field.
Minimum of 7–10 years of experience in process improvement, project management, or healthcare operations.
Proven track record of leading successful process improvement initiatives in complex organizations.
Demonstrated expertise in Lean, Six Sigma, or other relevant methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to influence and build consensus across diverse stakeholders.
Proficiency in data analysis and visualization tools.
Change management expertise.
Authorization to work in the U.S. without current or future employer sponsorship.

Nice To Haves

PMP certification is highly desirable.
Lean certification.

Responsibilities

Develop and execute a comprehensive process optimization strategy aligned with the health system’s mission and strategic goals.
Establish a vision for process improvement and foster a culture of continuous learning and innovation.
Identify and prioritize improvement opportunities using data analysis, stakeholder input, and industry best practices.
Lead cross-functional teams through process redesign projects, from assessment through implementation and evaluation.
Apply methodologies such as Lean and Six Sigma to streamline processes, reduce waste, and improve outcomes.
Manage project timelines, budgets, and resources to achieve successful completion and sustainable results.
Build relationships with stakeholders at all levels to gain support for process changes.
Communicate the rationale and benefits of process improvements to staff and leadership.
Provide training and support to promote adoption of new processes and tools.
Use data analytics to identify bottlenecks, inefficiencies, and improvement opportunities.
Establish KPIs to track progress and measure the impact of process changes.
Regularly report findings and recommendations to hospital leadership.