Director of Operations - Homecare
About The Position
The Director of Operations provides strategic and operational leadership for home care services, ensuring high-quality, patient-centered care. The position oversees day-to-day operations, financial performance, and staff management and serves as a key member of the leadership team. The Director collaborates with clinical and administrative leaders to advance service delivery, operational efficiency, and innovation in care models. Rochester Regional Health Home Care is described as the region’s only home care provider with a CMS 5-Star Quality of Patient Care rating; its CHHA is among the top 3.5% of agencies nationwide. CHHA was also recognized by U.S. News & World Report as a “High Performing Home Care Agency.” The position is based at 330 Monroe Avenue, Rochester, NY 14607, and is scheduled for 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated pay range is $90,000 to $140,000. The role is described as sedentary and primarily office-based, with prolonged sitting and minimal physical effort.
Requirements
- Bachelor’s degree.
- At least 5 years of experience working in healthcare.
Nice To Haves
- Master’s degree.
- Proven ability to lead complex operations in a healthcare setting.
- Strong understanding of home care regulations and service delivery models.
- Experience driving measurable improvements in quality, efficiency, and patient satisfaction.
- Collaborative leadership style focused on innovation and continuous improvement.
- Ability to navigate matrixed environments and build consensus across diverse teams.
Responsibilities
- Develop and execute strategic plans for home care services in alignment with organizational goals, driving performance, compliance, and growth.
- Monitor key performance indicators, implement quality improvement initiatives, and ensure adherence to best practices, accreditation, and regulatory standards.
- Develop and manage budgets, identify cost-saving and revenue opportunities, and collaborate with finance teams to optimize billing and reimbursement processes.
- Recruit, mentor, and retain high-performing staff while fostering accountability, collaboration, and continuous improvement.
- Partner with internal departments and external stakeholders to enhance care coordination, patient satisfaction, and community relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Director
