Director of Operations
About The Position
Responsible for the overall organization and financial success of assigned care center(s), directing care center operations and functions in accordance with approved policies, procedures, and standards. The role focuses on enhancing business development and continuously improving care center efficiencies and fiscal success. The Director of Operations manages a team of office and field staff and supports staffing, engagement, retention, and staff development. The role ensures regulatory and policy compliance, accurate billing, client and stakeholder satisfaction, and effective business development. It also collaborates with local clinical and nursing leadership on clinical and clinical operations standards.
Requirements
- Bachelor’s degree and at least 2 years’ experience in a business office setting; alternatively, two additional years of management/leadership experience may be substituted for the degree requirement.
- Proven positive history of leadership.
- Excellent customer service and problem-solving skills.
- Exceptional written and oral communication skills.
- Ability to prioritize and manage high-volume decision making.
- Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Experience in Home and Community Based Services, preferably Elder Home Care, Managed Care, and/or Waiver programs.
Responsibilities
- Manage a team of office and field staff.
- Improve team engagement and retention; participate in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.
- Ensure care center and staff compliance with regulations, laws, policies, and procedures, including resolution of deficiencies identified through internal or external audits; collaborate with the Compliance department to ensure timely compliance.
- Participate in care center budget development and Monthly Operating Review meetings.
- Ensure accurate billing for services, analyze data to identify issues, and drive issue resolution.
- Ensure client, family, and external stakeholder satisfaction with services.
- Direct business development activities for the care center(s).
- Collaborate with the local Clinical Manager and nursing leadership to implement clinical and clinical operations standards.
- Perform other duties as assigned.
Benefits
- 401(k)
- Medical insurance
- Vision insurance
- Dental insurance
- PTO
- Sick time
- Floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Director
