Director of Operations
About The Position
The Director of Operations is responsible for ensuring that the daily activities of a clinic run smoothly by monitoring and correcting processes that allow the clinic and company to operate efficiently. The role provides day-to-day leadership and management in line with the company’s mission and core values, with the goal of building a sustainable company. The Director collaborates with leadership on growth strategies, compliance, quality assurance, financial oversight, and operational processes; leads the operations team; and acts as a primary client-care contact. The role also supports client safety and care, documentation and training requirements, and coordination with clinical and support teams. Weekend, night, holiday, and overtime availability is required.
Requirements
- Knowledge of accounting and finance.
- Knowledge of EMR/EHR systems and proper documentation.
- Strong planning skills.
- Leadership experience.
- Strong people and communication skills.
- Ability to communicate with various departments.
Nice To Haves
- Bachelor’s degree or higher strongly preferred.
- Five or more years of experience in the behavioral health industry preferred.
Responsibilities
- Provide day-to-day leadership and management in alignment with the company’s mission and core values.
- Collaborate with leadership on developing, communicating, and implementing growth strategies and processes.
- Motivate and lead a high-performance operations team.
- Act as lead client-care officer through direct contact with clients and stakeholders.
- Ensure subordinates receive proper training.
- Ensure timely documentation processes are followed.
- Work with leadership to ensure compliance with accrediting and licensing bodies.
- Work with management to maintain company finances, approve department expenses, and keep departments within quarterly and annual budgets.
- Oversee the safety of employees and clients.
- Conduct facility tours as needed.
- Communicate with referral sources and families.
- Collaborate with leadership on compliance and quality assurance projects.
- Maintain weekly, monthly, and quarterly reports for submission upon request.
- Complete all company trainings within three months of hire.
- Follow company policies outlined in the Employee Handbook.
- Work with the clinical team to facilitate crisis intervention.
- Collaborate with leadership and support staff to ensure adherence to medication policies and procedures.
- Mitigate missed services.
- Be available to work weekends, nights, holidays, and overtime as needed.
Benefits
- 21 paid days off: 15 PTO days that increase with tenure, plus six paid holidays.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, life, AD&D, and GAP Plan insurance.
- 401(k) with up to 6% employer match.
- 100% employer-paid maternity and paternity leave for up to five weeks.
- EAP with unlimited 24/7 counseling.
- BeyondMed discounts on wellness and elective healthcare services.
- PerkSpot discounts on top brands.
- Pet insurance through Nationwide.
- On the GoGa wellbeing hub.
- Mileage reimbursement.
- Performance bonus potential.
- Referral bonuses for BCBAs and RBTs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
