Director of Operations

PHILADELPHIA YOUTH BASKETBALL INC•Philadelphia, PA

7d•$80,000 - $100,000•Onsite

About The Position

Philadelphia Youth Basketball (PYB) is a mission-driven nonprofit that leverages the power of basketball to create opportunities for young people across Philadelphia. Through a “Kinder to Career” model, PYB serves youth from early childhood through age 29, integrating basketball with academic, social, and career development. PYB delivers high-quality, community-based programming that supports youth both on and off the court—building skills, confidence, and long-term pathways to success. Grounded in equity, restorative practices, and strong partnerships with schools, community organizations, and families, PYB is a trusted presence within Philadelphia’s neighborhoods. Anchored at the Alan Horwitz “Sixth Man” Center and supported by a network of citywide program sites, PYB provides safe, inclusive spaces where young people and community members can learn, grow, and connect. Through collaborative leadership and accessible programming, PYB serves as both a catalyst and connector within the city’s broader youth development ecosystem. PYB’s values guide how the organization operates and makes decisions. Grounded in the principle of “Voice, Value & Visibility,” these values are brought to life through six core tenets of the Community Agreement: Trust, Safe Space, Teamwork, Integrity, Care, and Respect. Together, they shape a culture that ensures every program advances both athletic and personal growth. To support the operational excellence of the Alan Horwitz “Sixth Man” Center and PYB’s growing network of programs and partnerships, PYB is seeking a Director of Operations.

Requirements

Experience in hospitality, facilities operations, community centers, education, sports, nonprofit, or membership-based environments
Ability to lead day-to-day operations across multiple functional areas in a fast-paced environment
Experience developing operational systems, workflows, and standard operating procedures (SOPs)
Experience coordinating cross-functional teams and stakeholders
Strong judgment, decision-making, and problem-solving skills
Ability to manage competing priorities while maintaining professionalism and strong guest experience standards
Experience supervising and developing full-time and hourly staff
Experience with staff scheduling, operational staffing coordination, and performance management
Skilled in training staff and communicating operational policies and expectations
Strong commitment to hospitality, customer service, and relationship-building
Ability to professionally manage guest concerns, operational incidents, and escalated situations
Experience with operational logistics, facility coordination, scheduling systems, event operations, procurement, inventory management, and vendor coordination
Ability to support operational technology needs and manage operational software systems
Comfortable using CRM platforms, scheduling tools, and reporting systems
Experience supporting large-scale events or multi-partner operational environments
Familiarity with safety, security, and public-facing operational protocols
Pennsylvania State Police Criminal Background Check (SP4-164)
Pennsylvania Child Abuse History Clearance (CY113)
Federal (FBI) Fingerprint Background Check / Criminal History Report, if applicable
Mandated Reporter Certification
National Sex Offender Registry Verification
CPR/AED Certification

Responsibilities

Serve as the primary operational decision-maker during assigned shifts, events, and facility operations, independently resolving day-to-day operational matters and escalating critical issues to executive leadership as needed.
Oversee day-to-day operational coordination across guest experience, facilities, safety & security, parking, IT, scheduling, and shared site logistics.
Lead operational alignment during high-traffic periods, including evenings, weekends, and special events.
Ensure operational readiness across facility spaces, including entry flow, room setup, shared spaces, and operational technology usage.
Oversee facility scheduling systems, ensuring data accuracy, efficient utilization, and timely resolution of scheduling conflicts.
Supervise and support operational team leaders, including the Facilities Supervisor and Safety & Security Supervisor.
Coordinate staffing plans and coverage across operational functions, including scheduling support, onboarding coordination, and staffing gap mitigation.
Support performance management processes, professional development planning, and operational goal alignment for operations staff.
Lead regular Operations team meetings to ensure alignment on operational priorities, events, policies, and communication.
Develop and deliver operational training related to customer service, safety awareness, operational procedures, and public-facing practices.
Maintain and distribute operational handbooks, SOPs, and training materials for PYB staff and co-located partners.
Ensure a welcoming, safe, and professional environment for all guests, participants, partners, and visitors to the “Sixth Man” Center.
Manage guest concerns, complaints, and escalated operational issues in a timely and professional manner.
Implement standardized feedback collection processes and identify opportunities for operational improvement based on visitor and stakeholder feedback.
Foster a positive, service-oriented operational culture aligned with PYB’s values and community standards.
Coordinate operational communication and issue resolution among PYB departments, co-located partners, vendors, and external stakeholders.
Serve as an operational liaison to Sixth Man Center co-located partners in collaboration with the COO.
Lead operational coordination for interdepartmental events in partnership with Facilities, Safety & Security, Revenue, Development, and Program teams.
Support alignment with facility policies, scheduling expectations, operational standards, and community use practices.
Develop, document, implement, and continuously improve standard operating procedures (SOPs), workflows, and operational policies.
Support emergency preparedness planning, incident response procedures, and operational escalation protocols.
Serve as an operational lead during facility incidents, emergencies, and high-impact operational situations.
Coordinate day-to-day operational IT support, including issue triage, vendor communication, device inventory, and technology-related procedures.
Support operational procurement, inventory management, and workplace systems as needed.