Director of Operations

Leadership and Support•Fort Worth, TX

9d•Onsite

About The Position

The Director of Operations is responsible for ensuring that the Storage Department, Handling Department, and Custom Packaging Department meet their respective goals and contribute to the long-term success of the organization. This role requires a strong understanding of the Warehousing and Distribution industry, project management skills, and the ability to lead and motivate teams. The Director of Operations will manage department-related vendors, oversee financial forecasting, and drive continuous improvement in operational efficiency and accuracy. This position also involves ensuring safety compliance, managing performance, and developing succession plans for critical functions.

Requirements

Extensive knowledge of the Warehousing and Distribution industry.
Ability to operate a profitable Handling/Storage department and Custom Packaging department.
Ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to 3 years.
Ability to motivate and drive a team to meet and exceed department and company goals.
Ensure all department employees are aware of all safety policies and related SOPs.
Ensure the safety metrics are updated and communicated at minimally weekly.
Meet the goals as determined by the Health and Safety Steering Committee or the President.
Works the hours needed to support the business goals (including overtime, weekends and holidays).
Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Always present and punctual; arrives prepared for work.
Completes work in a timely, accurate and consistent manner.
Maintains a “Whatever it Takes” attitude.
Lives by company stated values and inspires others.
Approaches new tasks with an interest to learn.
Has the ability to learn techniques as job task requirements change.
Seeks out additional work when job tasks are completed.
Goes above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Maintains high standards despite pressing deadlines.
Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows all written and verbal instructions provided by management, project leader, etc…
Shares all information in a professional and factual manner ensuring the best decisions are made for the company.
Report all issues to your manager/supervisor.
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Follows all rules, guideline, and practices.
Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Nice To Haves

Plan and schedule your time off in advance with your supervisor or manager.
Avoid unscheduled days off which will result in attendance points.

Responsibilities

Ensure the Storage Department, Handling Department, and Custom Packaging Department meet their goals.
Contribute to the long-term success of the organization.
Manage all department-related vendors.
Review all department-related vendor invoices for accuracy.
Maintain and update a 12-month rolling forecast of expenses in coordination with the Manager of Finance.
Adhere to the expense authorization document.
Create and maintain a plan to achieve department goals.
Continuously evaluate ways to improve the accuracy and efficiencies of the department (identifying at least 2 significant improvements annually).
Ensure all paperwork and data entry as detailed in SOPs and work instructions.
Ensure all information sent out of the department is accurate and any errors are tracked.
Ensure all operational metrics are updated, monitored, and communicated per the guidelines of each metric (e.g., revenue per hour, cycle counts, errors, productivity metrics).
Provide a weekly performance report of the previous week for review by the President.
Set clear goals and expectations for all direct reports.
Properly document all performance issues and create a PIP when deemed appropriate.
Attend one pre-shift meeting a month of each subordinate operation.
Create a project outline when beneficial, including goals, required steps, resources, risk analysis, and timeline.
Determine project priorities with the President and review monthly or more frequently.
Communicate any project not on course to meet its goals, timelines, or budget to the President at the time of awareness.
Ensure all department equipment's image is maintained per the guidelines determined by the President.
Complete a monthly audit of all subordinate operations and review monthly with the President.
Maintain and annually update a backup plan for all mission-critical functions within the department.
Ensure training for all mission-critical functions.