Director of Operations

Hot Bread Kitchen LTD • New York, NY

1d • $105,000 - $110,000 • Hybrid

About The Position

Hot Bread Kitchen is seeking a strategic, highly organized, and hands-on Director of Operations to lead the internal operations that keep their organization running smoothly and support its continued growth. Reporting to the Chief Finance and Operations Officer and serving on the Leadership Team, the Director of Operations will lead the Operations function and oversee office operations, facilities, workplace systems, IT coordination, administrative processes, workplace safety, and emergency preparedness. This role is both strategic and practical, requiring a leader who can strengthen systems and workflows, manage day-to-day operational needs, and help the organization build the infrastructure and readiness needed for the future. The Director of Operations will serve as a key partner across the organization, helping ensure that internal operations are efficient, reliable, compliant, and responsive to staff and program needs. This person will also lead strategic operational projects, support organizational transitions and readiness efforts, and contribute to a strong, collaborative internal culture. This role directly supervises the Senior Manager of Operations and may oversee additional contractors and vendors as needed.

Requirements

• 7+ YEARS OF PROGRESSIVELY RESPONSIBLE EXPERIENCE IN OPERATIONS, ADMINISTRATION, FACILITIES, WORKPLACE MANAGEMENT, OR A RELATED FIELD.
• AT LEAST 3 YEARS OF PEOPLE MANAGEMENT EXPERIENCE, INCLUDING EXPERIENCE SUPERVISING AND DEVELOPING STAFF.
• EXPERIENCE LEADING A DEPARTMENT, MAJOR FUNCTION, OR SIGNIFICANT CROSS-FUNCTIONAL INITIATIVES.
• STRONG OPERATIONAL, ORGANIZATIONAL, AND PROJECT MANAGEMENT SKILLS, INCLUDING THE ABILITY TO ANTICIPATE NEEDS AND PLAN, SEQUENCE, AND DRIVE CROSS-FUNCTIONAL WORK TO COMPLETION.
• DEMONSTRATED ABILITY TO MANAGE COMPETING PRIORITIES AND SOLVE COMPLEX PROBLEMS WITH MINIMAL OVERSIGHT.
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
• COMMITMENT TO HOT BREAD KITCHEN’S MISSION AND VALUES.

Nice To Haves

• EXPERIENCE OVERSEEING FACILITIES, SAFETY, EMERGENCY PREPAREDNESS, COMPLIANCE, OR IT SYSTEMS, EITHER DIRECTLY OR THROUGH VENDORS.
• EXPERIENCE MANAGING VENDORS, CONTRACTS, PROCUREMENT, OR MULTI-SITE OPERATIONS.
• EXPERIENCE IN A NONPROFIT, WORKFORCE DEVELOPMENT, HOSPITALITY, CULINARY, FOOD, OR OTHER MISSION-DRIVEN SERVICE ENVIRONMENT.
• FAMILIARITY WITH ASANA OR SIMILAR PROJECT MANAGEMENT TOOLS.
• PROFICIENCY IN GOOGLE WORKSPACE, SLACK, SALESFORCE, AND RELATED WORKPLACE SYSTEMS.

Responsibilities

• Oversee day-to-day office and administrative operations, including facilities coordination, security, vendor management, workplace systems, and administrative processes.
• Ensure office environments and training kitchen operations are safe, functional, accessible, compliant and well maintained.
• Strengthen workflows, trackers, operating practices, and internal processes to improve coordination, accountability, and staff experience.
• Provide hands-on operational support as needed, including occasional front desk or office coverage to help ensure smooth daily operations and adherence to visitor and security procedures.
• Oversee facilities operations and vendor relationships to support a safe, secure, and effective workplace.
• Oversee organization-wide IT systems and infrastructure, including hardware, software, user access, cybersecurity practices, and external IT support.
• Lead emergency preparedness planning, including response procedures, evacuation, shelter-in-place, and business continuity planning.
• Serve as a primary operational lead during emergencies or critical incidents.
• Partner with all teams to ensure operational processes support internal controls, compliance, and a positive staff experience.
• Support audits, inspections, and compliance reviews related to operations, facilities, and safety.
• Lead operational planning, readiness, and implementation for major operational changes, transitions, and growth-related initiatives.
• Build practical systems, processes, and documentation that improve continuity, clarity, and execution.
• Lead the Operations department, setting priorities and standards in alignment with organizational goals.
• Directly supervise the Senior Manager of Operations, setting priorities, managing performance, and supporting professional development.
• Build and maintain a strong, service-oriented operations function that supports staff effectively.
• Contribute proactively to Hot Bread Kitchen’s culture as a collaborative, values-aligned member of the Leadership Team.
• Elevate operational risks, capacity needs, and implementation challenges to the Executive Team and develop cross-team systems to improve coordination, clarity, and follow-through.
• Partner with the CFOO and Finance team on operations-related budgeting, resource planning, and expense monitoring.
• Oversee procurement, vendor contracts, and cost controls related to operations, facilities, IT, and emergency preparedness.
• Serve as a thought partner to the CFOO on operational priorities, risk assessments, and implementation planning.
• Support broader organizational initiatives by contributing operational expertise and execution support in partnership with the Chief of Staff and other leaders.

Benefits

• health/vision/dental insurance (eligible from day one)
• 401K contributions
• paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year)
• flexible and generous vacation and sick time
• paid parental leave
• sabbatical program (after 5 years of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed