Director of Operations: Back of House

Chick-fil-A Hilliard • Hilliard, OH

1d

About The Position

The Director of Operations: Back of House is a member of the Chick-fil-A Market of Hilliard Leadership Team. The role partners closely with the Owner/Operator to execute the restaurant’s organizational strategy, grow the business, maintain high standards, and cultivate a caring culture for team members and guests. Through the Market of Hilliard Leadership Academy, directors receive training and development while taking on meaningful responsibility and contributing to business results. The role may also provide professional and leadership skills useful for future career growth.

Requirements

• Ability to open and/or close the restaurant and perform keyholder responsibilities.
• Strong commitment to personal growth and development.
• Ability to build relationships and communicate effectively with a diverse group of people.
• Self-starter who can work independently.
• Demonstrates the importance of Chick-fil-A’s Corporate Purpose.
• Exemplifies Chick-fil-A Market of Hilliard’s Core Values: Excellence, Initiative, Service, and Integrity.
• Exceptional responsibility and ownership.
• Takes initiative and works efficiently.
• Positive, enthusiastic attitude, including in challenging situations.
• Passion for serving others.
• Strong ability to communicate clearly and listen carefully.
• Ability to multitask in a fast-paced environment.
• Reliability and dependability.
• Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

• Customer service or restaurant experience is a plus.
• Previous shift lead or manager experience is preferred, but not required.

Responsibilities

• Support excellence in daily operations of a high-volume, fast-paced restaurant.
• Lead shift operations and ensure the business flows effectively.
• Oversee team members, follow labor law requirements, and conduct disciplinary action when necessary.
• Develop other leaders through coaching, feedback, and one-on-one development.
• Create and maintain food-safety processes throughout the restaurant.
• Maintain Chick-fil-A standards for food quality, cleanliness, and service excellence.
• Handle machines, equipment, and inventory with integrity and attention to detail.
• Manage truck ordering, inventory, FIFO practices, and distributor relationships.
• Maintain a clean and welcoming kitchen and work environment.
• Work collaboratively with fellow team members and leaders.
• Ensure catering orders are assembled accurately and on time.
• Follow restaurant policies, including dress code and health and safety guidelines.
• Assist with other duties as assigned by leadership.
• Open and/or close the restaurant, including keyholder responsibilities.

Benefits

• Flexible scheduling
• Paid vacation time
• Referral program
• Employee discount
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Mileage reimbursement
• Scholarship opportunities for education assistance
• Five-week Leadership Academy
• Monthly leadership meetings led by the Owner/Operator
• Constructive coaching and encouragement from experienced restaurant leaders
• Support from a high-performance leadership team structure
• Team events, recognition programs, and incentives
• Competitive pay with potential for performance-based raises

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed