Director of Operations - Courtyard by Marriott Tysons Corner

B.F. Saul Company Hospitality Group•McLean, VA

6d•$80,000 - $90,000

About The Position

The Director of Operations oversees the overall management and operation of the full-service Courtyard by Marriott Tysons Corner. The role uses leadership skills to drive revenue, maximize profit, and ensure quality, while managing assigned staff to achieve financial results, guest satisfaction, and positive team member relations. The Director of Operations works with the hotel’s sales, revenue, and operations teams to pursue revenue goals, manage budgets and forecasts, and maintain guest-service standards. The role also supports team member training and development, hiring and performance management, workplace safety, and effective hotel operations. Work schedules may be adjusted according to business needs.

Requirements

High school diploma or GED required.
College degree or equivalent experience required.
3–5+ years of progressive Marriott hotel management experience required.
At least 3 years of Marriott experience at a hotel similar in size to or larger than the Courtyard, with a Front Desk or Housekeeping background.
Ability to manage multiple hotel and corporate priorities in a fast-paced environment.
Ability to communicate effectively with people at all levels inside and outside the organization.
Ability to problem-solve effectively.

Responsibilities

Maintain high guest-service and quality standards according to brand requirements, including quality assurance inspections and guest satisfaction surveys.
Communicate guest feedback to hotel staff, address trends and issues, and personally follow up on guest inquiries, issues, and concerns.
Participate in hotel sales efforts, analyze and negotiate business, determine pricing and yield strategies, and attend sales calls and site visits.
Collaborate with the sales team on budgets, forecasts, and business plans, and work with the Revenue Manager and Sales Team on strategies to maximize revenue.
Direct the operations team to meet the service and quality needs of negotiated accounts and groups.
Identify obstacles to exemplary service, implement ideas to improve guest satisfaction, communicate survey results, respond to guest concerns, and maintain scores within brand-acceptable ranges.
Manage expenses against budget and forecasts, assist with payroll review and release, and support effective labor management.
Use the company procurement system and approved vendor network; assist with hotel budgeting and forecasting; communicate forecasts through weekly reports and review month-end results.
Review accounts receivable and payable according to company accounting procedures, and manage company assets within budget guidelines.
Support ongoing team member training and development, maintain training records, prepare new hires for their roles, evaluate training programs, and implement company and brand training initiatives.
Interview, hire, coach, and develop hotel team members and managers; address performance issues and take corrective action as appropriate.
Set goals, provide feedback, recognize team members, address results from the annual Team Member Opinion Survey, and respond to turnover concerns.
Manage personal workload and schedule according to business needs, support appropriate workload management across the team, and promote a productive, professional, collaborative work environment.
Lead daily team meetings and weekly and monthly departmental and hotel meetings to support communication and planning.
Participate in monthly Safety Committee meetings and conduct routine inspections of hotel operations and the building.
Maintain a clean and safe work environment; handle guest and team member incidents according to company policy, complete incident reports, and follow up within the required timeframe.
Help promote corporate safety programs and initiatives.