LN Venues, Director of Operations - Vinyl Room Las Vegas

Live Nation Entertainment•Las Vegas, NV

19d•Onsite

About The Position

The Director of Operations leads all daily operations for the Vinyl Room at House of Blues Las Vegas. The role provides strategic and hands-on leadership across team development, member and VIP experience, programming, venue standards, financial performance, and operational execution. The Director recruits, trains, develops, and manages the team; oversees service and membership experiences; owns unit-level financial performance; builds revenue-generating programming; and maintains the venue’s atmosphere, facility, and operating standards.

Requirements

High school diploma or equivalent.
At least two years of supervisory experience; leadership experience in hospitality, nightlife, or live entertainment is strongly preferred.
Experience managing purchasing, receiving, and inventory.
Previous P&L responsibility and knowledge of basic accounting techniques.
Strong written and verbal communication skills.
Demonstrated accountability, sound judgment, dependability, and quality of work.
Ability to build productive working relationships and develop oneself and team members.
Responsible Alcohol Awareness Training certification, state or county license, or equivalent, as required.
Ability to maintain organization and focus in a fast-paced environment.
Professionalism, personal integrity, and commitment to Live Nation’s mission and values.
Ability to communicate candidly and respectfully, de-escalate situations, and lead with empathy.
Ability to stand and work for extended periods.
Ability to lift up to 75 pounds using proper lifting techniques, including liquor pulls and beer kegs.
Ability to work in moderate-to-loud noise levels and wear a radio earpiece during scheduled shifts.
Availability to work evenings and weekends.

Nice To Haves

Some college coursework completed.
Three to five years of experience in an upscale restaurant, live music venue, nightclub, or nightlife environment.
Point-of-sale system experience.

Responsibilities

Recruit, onboard, train, develop, and manage Vinyl Room managers and hourly team members.
Set performance expectations and lead coaching, performance management, conflict resolution, discipline, and terminations in accordance with company standards.
Ensure compliance with workplace standards, company policies, and responsible alcohol-service requirements.
Lead floor operations and maintain clear communication with the Vinyl Room team and venue leadership.
Participate in weekly operations calls and oversee weekly recaps, dining-tracking sheets, inventory reporting, and nightly operations reports.
Direct purchasing, receiving, and weekly inventory processes.
Deliver elevated service and recognition for Vinyl Room members, Live Nation executives, VIPs, and special guests.
Serve as a senior operational resource for members throughout their Vinyl Room and House of Blues experience.
Ensure special events and member experiences meet high standards and guest-satisfaction expectations.
Oversee guest relations, membership fulfillment, and membership renewal efforts.
Maintain House of Blues and Vinyl Room hospitality, service, and presentation standards.
Stay current on nightlife trends, promotions, and guest-experience practices.
Manage food and beverage cost of goods sold, controllable expenses, and labor to meet budget guidelines.
Develop and execute short- and long-term revenue-growth and cost-control plans.
Own unit P&L performance and drive results that meet or exceed budget expectations.
Create and execute nightly programming to increase guest count, member engagement, and incremental sales.
Partner with VIP Services and the sales team on revenue-generating initiatives.
Develop in-house and external-promoter programming opportunities to grow member usage and revenue.
Create and maintain the high-energy, premium atmosphere expected of the Vinyl Room.
Ensure lighting, sound level, music selection, furniture placement, décor, and overall presentation meet Vinyl Room standards.
Oversee facility maintenance, repairs, cleanliness, and physical-plant needs.
Maintain a polished, safe, and guest-ready environment.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a health care concierge and flexible spending or health savings accounts.
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New-parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off and crowdfunding match.