Dir-Delivery (TAPFIN)

Manpower

8d

About The Position

Through the direction and vision of the leadership team this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for a major client or several smaller clients. The Director of Operations manages the deployment and/or daily activities at a major client or several smaller clients, encompassing either single or multiple location clients. Incumbents must use a solid knowledge of proprietary offerings and deployment methodologies to achieve smooth operations and high client satisfaction. Responsibilities include client satisfaction, program management planning and execution, administration and effective oversight and management of account profit and loss. Develops, finalizes and ensures on-going continuous improvement for all assigned client activity. Additionally, responsible for overall program management and related reporting. Hires, trains and manages staff to established performance expectations.

Requirements

• 7 years of program management experience.
• 3 years of P&L and supervisory experience.

Responsibilities

• Manages P&L to achieve program financial goals and expectations. This includes reviewing financial statements and other relevant reports, preparing forecasts and budgets, authorizing the purchase of equipment and supplies and understanding/projecting trends from financial data.
• Develops and drives Account Management strategy at the Program and/or Market level (e.g., new business development and client acquisition, obtain account diversification, technology footprint, leverage industry expertise and create verticals where appropriate) and motivate program team to meet or exceed financial objectives; works closely with the Program Teams(s) to cultivate long-term business partnerships.
• May work with Sr. Directors, Managing Directors, Regional VPs and Executive Management to develop client-specific and/or geographic growth expansion strategies and plans.
• Develops key relationships at existing and potential clients to ensure satisfaction and to develop potential business and/or contract extensions.
• Addresses issues in a manner that weighs pros/cons of any potential solution with the goal of reducing company risk. When appropriate, determines the need to escalate issues to executive leadership.
• Hires, develops and manages expectations for Program Managers/Program team as well as other staff with regard to the VMS processes, procedures, people management, account management, financial acumen, reporting, etc.
• Maintains thorough knowledge and understanding of clients businesses as well as general economic factors and trends and their effect thereto.
• Provides guidance and resource attainment for clients and internal departments to optimize operational efficiency.
• Meets or exceeds all applicable account SLAs and/or KPIs as outlined by the client(s); Conducts regularly scheduled Quarterly Business Reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed