TAPFIN – Resource Professional

Manpower•US, California, CA

5d•$70,304 - $87,500

About The Position

The Resource Professional supports the subvendor/supplier program and its population and day-to-day operations. This includes implementing and managing the requisition and submittal process, overseeing job placement, troubleshooting and resolving issues, and managing ongoing relationships and communications. The role manages day-to-day contingent workforce program operations for assigned clients, with a focus on responsiveness, customer service, quality placements, and customer satisfaction. Depending on engagement size, the role may train or assign work to administrative staff. The Resource Professional develops client manager and supplier relationships, manages expectations and conflicts, helps ensure the profitability of contractor/subcontractor placements or conversions in coordination with Program Manager staff, and identifies opportunities to expand program utilization. The role understands client contract terms, pricing, rules of engagement, and processes, and supports account growth, VMS administration and training, invoice resolution, and DSO-related activities. The position works with clients, suppliers, and program teams to coordinate onboarding, contract extensions, and offboarding; communicate program guidelines and compliance requirements; and monitor contractor assignments and performance. Typical activities include requisition and non-requisition management, handling program mailbox items, meeting program SLAs, and creating, maintaining, and storing Program Operating Manuals and SOPs. The role also contributes to program expansion, presentations, and a positive team environment. Work may be remote, onsite, or in an office setting, depending on need. Other accountabilities may be assigned.

Requirements

Minimum three years of staffing industry experience in a vendor on-site or account management MSP role.
Bachelor's degree in business or a related field, or relevant business experience.

Nice To Haves

Preferably a minimum of one year of supervisory experience.

Responsibilities

Manage day-to-day CWS operations for assigned client program areas, including requisitions, prioritization, issue resolution, and customer service; train or assign work to administrative staff when appropriate.
Maximize customer satisfaction, manage expectations, build relationships, and resolve or escalate client and contractor/subcontractor issues and conflicts.
Develop relationships with client managers and suppliers to support customer satisfaction, quality placements, and program profitability.
Interact frequently with client managers to assess satisfaction and identify business development and program expansion opportunities.
Understand and apply contracted terms and conditions, pricing, client rules of engagement, and processes.
Resolve day-to-day issues among the contractor/subcontractor population and report or escalate issues to suppliers, clients, or the Program Manager as appropriate.
Support account growth targets and train and administer VMS software for client and supplier users.
Build understanding of client hiring manager projects, staffing needs, and goals, and strengthen supplier responsiveness and partnership.
Support Daily Sales Outstanding activities by understanding invoice processing, resolving supplier invoice issues, preventing invoice errors, and reviewing relevant DSO reports.
Identify and pursue program expansion opportunities with hiring managers, contribute to forecasts, support project outcomes, and reallocate team members to projects where needed.
Present growth opportunities, training, new business, and TAPFIN's strengths and differentiators to client hiring managers, suppliers, and internal audiences.
Keep program teams, suppliers, and sponsors informed and share information about contractors, subcontractors, and client needs.
Maintain regular contact with client hiring managers during assignments, gather feedback about consultant progress and performance, and resolve or escalate issues and conflicts.
Coordinate onboarding, contract extensions, and offboarding with suppliers and client managers while monitoring compliance requirements and assignment dates.
Provide guidance to suppliers and managers on program guidelines, contingent labor policies, and compliance requirements.
Understand and explain the PMO's vision, objectives, initiatives, and processes; establish working relationships with PMO directors and/or program managers.
Participate effectively in a team environment and help foster a positive work atmosphere.
Manage requisitions, including job requisition creation, intake calls, shortlisting, interview scheduling, follow-up, and onboarding.
Manage non-requisition activities such as extensions, timesheets, and offboarding.
Monitor and respond to program mailbox items and activities.
Execute and meet program SLAs.
Create, maintain, and store Program Operating Manuals and SOPs.
Use AI-enabled tools, technologies, and digital solutions consistently with organizational policies and role requirements, applying human judgment, accountability, and ethical considerations.
Perform other accountabilities as assigned.