Branch Director of Operations

Associa • Longwood, FL

7d

About The Position

The Director of Operations oversees the operations and growth of a property management branch in Longwood, Florida. This leadership role manages a team of Community Association Managers, supports strong service delivery and client satisfaction, and drives branch performance and business growth. The Director works with clients and staff, monitors financial and operational results, ensures compliance with industry requirements, identifies business development opportunities, and reports branch performance to senior management.

This is a full-time position with a standard schedule of 40 hours per week. Flexibility may be required to attend meetings and events or address urgent matters. Compensation is competitive and commensurate with experience and qualifications.

Requirements

• At least 8 years of experience as a Community Association Manager, including significant leadership or management experience.
• Active Florida Community Association Manager (LCAM) license.
• Strong leadership, organizational, and management skills, with a record of leading teams and driving results.
• Excellent interpersonal and communication skills and the ability to build and maintain relationships with clients, staff, and stakeholders.
• In-depth knowledge of community association management principles, financial management, and governing documents.
• Business acumen and ability to develop and execute strategic plans.
• Experience with budgeting, financial analysis, and delivering financial results.
• Proficiency with property management software, Microsoft Office Suite, and relevant industry tools.

Nice To Haves

• Bachelor's degree in business administration, real estate, or a related field is preferred.

Responsibilities

• Lead and manage a team of Community Association Managers, providing guidance, support, and professional development opportunities.
• Oversee day-to-day branch operations, efficient workflows, and quality service delivery.
• Develop and execute strategic plans to drive business growth and achieve branch objectives.
• Foster a positive and collaborative work environment that promotes teamwork, open communication, and continuous improvement.
• Build and maintain client relationships, serve as a trusted adviser, and ensure client satisfaction.
• Monitor financial performance, budgets, and operational metrics to meet or exceed branch targets.
• Stay current on industry trends, regulations, and best practices to ensure compliance and provide innovative solutions.
• Identify business development opportunities and participate in marketing efforts to expand the branch's client base.
• Provide senior management with regular reports and updates on branch performance, challenges, and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed