LN Venues, Director of Operations - Vinyl Room Las Vegas

Live Nation Entertainment • Las Vegas, NV

17d • Onsite

About The Position

The Director of Operations leads all daily operations for the Vinyl Room at House of Blues Las Vegas. The role provides strategic and hands-on leadership across team development, member and VIP experience, programming, venue standards, financial performance, and operational execution.

The Director recruits, trains, develops, and manages managers and hourly team members; leads floor operations and reporting; and oversees purchasing, receiving, inventory, and compliance with workplace and responsible alcohol-service standards. The role delivers elevated experiences for members, executives, VIPs, and special guests, while overseeing guest relations, membership fulfillment and renewals, and hospitality standards.

The Director owns unit P&L performance, manages labor, controllable expenses, and food-and-beverage costs, and develops programming and other initiatives to grow revenue. The role also maintains the Vinyl Room’s premium atmosphere and oversees facility maintenance, cleanliness, safety, and presentation.

Requirements

• High school diploma or equivalent.
• At least two years of supervisory experience.
• Experience managing purchasing, receiving, and inventory.
• Previous P&L responsibility and knowledge of basic accounting techniques.
• Strong written and verbal communication skills.
• Demonstrated accountability, sound judgment, dependability, and quality of work.
• Ability to build productive working relationships and develop self and team members.
• Responsible Alcohol Awareness Training certification, state or county license, or equivalent, as required.
• Ability to stay organized and focused in a fast-paced environment.
• Professionalism, personal integrity, and commitment to Live Nation’s mission and values.
• Ability to communicate candidly and respectfully, de-escalate situations, and lead with empathy.
• Ability to stand and work for extended periods.
• Ability to lift up to 75 pounds using proper lifting techniques, including liquor pulls and beer kegs.
• Ability to work in moderate-to-loud noise levels and wear a radio earpiece during scheduled shifts.
• Availability to work evenings and weekends.

Nice To Haves

• Leadership experience in hospitality, nightlife, or live entertainment.
• Some college coursework completed.
• Three to five years of experience in an upscale restaurant, live music venue, nightclub, or nightlife environment.
• Point-of-sale system experience.

Responsibilities

• Recruit, onboard, train, develop, and manage Vinyl Room managers and hourly team members.
• Set performance expectations and lead coaching, performance management, conflict resolution, discipline, and terminations in accordance with company standards.
• Ensure compliance with workplace standards, company policies, and responsible alcohol-service requirements.
• Lead floor operations and maintain clear communication across the Vinyl Room team and venue leadership.
• Participate in weekly operations calls and oversee weekly recaps, dining-tracking sheets, inventory reporting, and nightly operations reports.
• Direct purchasing, receiving, and weekly inventory processes.
• Deliver elevated service and recognition for Vinyl Room members, Live Nation executives, VIPs, and special guests.
• Serve as a senior operational resource for members during their Vinyl Room and House of Blues experience.
• Ensure special events and member experiences meet high standards and guest-satisfaction expectations.
• Oversee guest relations, membership fulfillment, and membership renewal efforts.
• Maintain House of Blues and Vinyl Room hospitality, service, and presentation standards.
• Stay current on nightlife industry trends, promotions, and guest-experience practices.
• Manage food-and-beverage cost of goods sold, controllable expenses, and labor to meet budget guidelines.
• Develop and execute short- and long-term revenue-growth and cost-control plans.
• Own unit P&L performance and drive results that meet or exceed budget expectations.
• Create and execute nightly programming to increase guest counts, member engagement, and incremental sales.
• Partner with VIP Services and the sales team on revenue-generating initiatives.
• Develop programming opportunities in-house and with external promoter partners to increase member usage and revenue.
• Create and maintain the high-energy, premium atmosphere expected of the Vinyl Room.
• Ensure lighting, sound levels, music selection, furniture placement, décor, and overall presentation meet Vinyl Room standards.
• Oversee facility maintenance, repairs, cleanliness, and physical-plant needs.
• Maintain a polished, safe, and guest-ready environment.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and flexible spending or health savings accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New-parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED