Director of Operations

Build My Great Team • Johnston, IA

9h • $65,000 - $80,000 • Onsite

About The Position

Legacy Law Firm, P.C. is hiring a Director of Operations to run its new Johnston, Iowa office. The role combines front-desk reception, appointment scheduling, client-file management, office operations, assigned financial tasks, building and vendor coordination, and technology coordination with the firm’s IT provider. The Director will be the first point of contact for clients and visitors and will own the day-to-day operation of the Johnston office.

The position works closely with the Sioux Falls team, following established firm procedures to keep both offices operating consistently. The firm provides legal counsel in estate planning, elder law, and business planning and emphasizes responsive client service, teamwork, and quality of life outside work.

Requirements

• At least 3 years of experience managing office operations, client services, operations, or retail management.
• Experience coordinating office functions, supporting clients, and managing competing priorities.
• Advanced working knowledge of Microsoft Outlook, Word, Excel, and Zoom, and ability to learn CRM systems.
• Strong attention to detail and discretion with sensitive financial and client information.
• Ownership, follow-through, and accountability for results.
• Composure and a positive attitude through busy days and frequent interruptions.

Responsibilities

• Answer phones, manage incoming communications, and greet clients and visitors professionally.
• Schedule appointments across attorney and team calendars, send confirmations, and coordinate client follow-up.
• Create and maintain accurate client files and records, including data entry and document scanning.
• Handle check and cash deposits and other assigned financial and office support functions.
• Track office expenses and supplies, and support budgeting and financial reporting for the Johnston office.
• Serve as the main contact for building management, maintenance, repairs, and outside vendors.
• Work with the firm’s IT provider to help keep data secure and systems running, and oversee upkeep of the firm’s CRM database.
• Coordinate office and client events and lead or assist with special projects.
• Keep systems and work synchronized between the Johnston and Sioux Falls teams.

Benefits

• Yearly performance bonus.
• Firm-paid employee premium on the Wellmark HDHP with HSA; PPO available.
• Aflac dental and VSP vision.
• 401(k) through Edward Jones with a 3% employer contribution after one year.
• Long-term disability through Northwestern Mutual.
• Dependent care FSA.
• 15 days of PTO per year, 10 paid holidays, 2 floating holidays, and the employee’s birthday afternoon off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed