Director of Operations

Compass Group • Mountain View, CA

1d • Onsite

About The Position

We are hiring immediately for a Director of operations position. Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Role Summary: Reporting to the VP of Operations, this Director provides tactical and strategic leadership for the South cluster. Uniquely, this role is the regional lead for Mobilization for the Bay Region and Technology. Reporting to the VP of Operations, this role is the "bridge" between the executive vision and site-level execution, ensuring that regional standards are met and talent remains stable across their specific territory.

The Director of Operations is the key partner to the Bon Appétit/Client Food Team for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees culinary, cafe, MK, food spot, catering and flex operations in partnership with the other Line of Business owners. The role also partners with the support functions, such as procurement, HR, finance, accounting and both workplace and food safety to deliver on program expectations and goals. Identifies, motivates, trains, develops and directs managers to deliver exceptional results and accomplish goals and projects.

The Director of Operations will focus on all aspects of the Bon Appétit/Client Food program in a specific region in order to support operational excellence. This position reports into the VP and will leverage their strong business knowledge, culinary, hospitality and people management skills to deliver positive results for all aspects of the Food Program.

Requirements

• 10+ years of multi-unit operations management.
• Strong financial acumen and experience managing complex budgets in a high-profile corporate environment.
• Strong eye for operational and hospitality excellence

Responsibilities

• Monitors cluster budgets across all operations and leverages data to drive continuous improvement.
• Oversees the integration of the SFO sites, ensuring stability, talent retention, and high operational standards during and post the transition.
• Acts as key partner to the client and collaborates with stakeholders to operationalize the food program, owning the overall user experience.
• Drives a culture of excellence and safety while maintaining a passion for high-quality food preparation and taste.
• Leads and mentors senior management to achieve business goals and talent development, with an eye on succession planning.
• Manages all financial responsibilities and reporting timelines with honesty, ensuring teams operate within budget and program standards.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree