Director of Operations, Partnership Strategy

Legacy Community Health•Houston, TX

About The Position

The Director of Operations, Partnership Strategy provides executive oversight and hands-on leadership for the strategic alliance between Legacy Community Health and Houston Methodist. The role serves as the primary operational bridge between the organizations, building relationships with internal departments and external partners to advance joint initiatives. The Director guides the operational success of Methodist-sponsored multi-specialty clinic developments, clinical residency programs, and cancer screening grants. The position combines strategic planning with frontline execution in a fast-paced clinical environment, addressing operational bottlenecks and translating clinical, operational, and financial data into actionable strategies. The work supports access to high-quality, cost-effective care for underserved communities. The role provides operational direction for a $51.5 million clinic development portfolio and leads partnership performance intelligence, analytics, resource planning, grant oversight, and executive reporting. It develops the partnership KPI framework and measurement infrastructure, builds predictive models, and uses cross-site benchmarking to identify and scale effective workflows.

Requirements

Bachelor’s degree in healthcare administration, business administration, public health, or a related field.
At least 3–5+ years of progressive experience in healthcare operations, strategy, or program management, with a track record of moving from data or analytical roles into leadership positions.
Strong communication and presentation skills, including experience developing executive-level materials.
Proficiency in healthcare data systems, reporting tools, and data management platforms such as EPIC, Power BI, Excel, or Tableau, and ability to translate data into actionable insights.
Advanced data visualization and strategic planning skills.
Ability to translate complex, large-scale data into visual, interactive business intelligence solutions and present insights to organizational leaders.
Proficiency in financial modeling, including ROI analysis, cost-per-encounter calculations, and contribution margin reporting.
Ability to collaborate with colleagues and staff to create a results-driven, team-oriented environment.
Ability to formulate and conduct operational plans for clinical practice operations.
Ability to manage multiple deadlines and prioritize decision-making responsibilities.
Sound decision-making ability.
Ability to handle confidential and sensitive information with ongoing discretion and secure information management.
Above-average organizational skills.
Ability to multitask in a fast-paced environment.
Strong typing and computer skills.

Nice To Haves

Master’s degree, MHA, MBA, MPH, or equivalent.
Experience with SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS).
At least 2 years of experience applying analytical techniques such as matrix algebra and linear programming to produce benchmarking KPIs, SWOT analyses, and gap analyses.
At least 2 years of experience developing and delivering business intelligence solutions for ambulatory healthcare providers.
Experience with predictive analytics and forecasting models applied to patient volume, staffing, or budget planning.

Responsibilities

Serve as the principal operational liaison between Legacy and Houston Methodist leadership to maintain organizational alignment.
Facilitate weekly coordination meetings on shared agendas, including clinical program updates, marketing alignment, and community engagement events.
Represent Legacy on joint steering committees and subcommittees focused on Education & Training, Cancer Reporting, and Clinic Development.
Use clinical and operational metrics to identify and advocate for program resources, including specialized staffing and infrastructure support.
Monitor and reevaluate program goals and site designations to direct resources toward patient outcomes and grant compliance.
Standardize workflows across shared service lines, including patient navigation pathways and referral processing between hospital and clinic settings.
Provide high-level operational management for the $51.5 million clinic development portfolio, supporting Methodist-sponsored locations such as Pasadena and Acres Homes in achieving strategic objectives.
Oversee grant guidelines, eligibility criteria, and reporting timelines to ensure programmatic compliance for multi-year grants.
Coordinate with clinical and operational leaders to support the Family Medicine Residency Program, particularly physician scheduling and patient visit volume.
Translate clinical, operational, and financial data into actionable insights for Clinic Directors and service line leaders to improve access, productivity, outcomes, and cost efficiency.
Identify performance trends and variations across Methodist-sponsored clinics and programs.
Partner with operations leaders on root-cause analysis, solution development, and continuous improvement.
Develop executive-level reports and dashboards to support performance visibility, data-driven decisions, strategic planning, and alignment with organizational and partnership goals.
Develop and own the partnership KPI framework, defining benchmarks for access, quality, financial performance, and grant compliance.
Design the partnership’s measurement infrastructure rather than relying only on existing metrics.
Build predictive models to forecast patient volume, staffing needs, and grant expenditure trajectories for proactive resource planning.
Lead cross-site benchmark analysis across Pasadena, Acres Homes, and other Methodist-sponsored locations; identify strong workflows and help scale them across the portfolio.
Design and maintain grant-reporting analytics infrastructure, including dashboards tracking eligibility, patient engagement, and funder deliverables against contractual timelines.