Director of Marketplace

nitra•New York, NY

1d•$175,000 - $220,000•Hybrid

About The Position

The Director of Marketplace will own the go-to-market and operating functions of NitraMart, overseeing sales, account management, vendor relationships, and marketplace operations. The role is responsible for identifying opportunities to grow the business, improving service to customers and collaboration with vendors, and building scalable processes as the marketplace expands. This is a hands-on, cross-functional leadership role for someone with healthcare commerce experience and a record of building and scaling a business or function from the ground up. The Director will work closely with leadership and the partnerships, product, and engineering teams to identify gaps, improve workflows, and automate manual processes. The role requires ownership of a complex business, comfort with ambiguity, and the ability to build the processes and team needed to support continued growth.

Requirements

Experience in healthcare, pharmaceuticals, medical distribution, medical supplies, or a related healthcare business, with familiarity with how healthcare products are sourced, sold, distributed, and managed.
Experience spanning sales, account management, and operations, including growing a business while building the infrastructure to support that growth.
A track record of building, launching, or scaling a new business, function, or operating model, including solving problems in ambiguous environments without established processes.
Strong process-building skills and the ability to identify inefficiencies, establish workflows, and improve execution across a complex operation.
Ability to work with analytics and use data to evaluate business performance, merchandising and pricing dynamics, and improvement opportunities.
Interest in modernizing legacy healthcare workflows and partnering with product and engineering teams to build efficient, technology-enabled operations.
Hands-on leadership ability, with the capacity to set direction while staying close to execution details.
Resourcefulness, adaptability, and comfort taking ownership in a fast-moving startup environment.

Responsibilities

Lead NitraMart's commercial execution, overseeing sales and account management to drive customer acquisition, engagement, retention, and marketplace growth.
Identify workflow gaps, establish repeatable processes, and build the operational infrastructure needed to support a growing marketplace.
Manage relationships with vendors, distributors, and pharmaceutical partners; resolve operational challenges and work cross-functionally to expand product availability.
Use data and analytics to assess marketplace performance, evaluate merchandising and pricing opportunities, identify bottlenecks, and guide priorities.
Partner with product and engineering teams to automate manual workflows, improve systems, and make marketplace operations more scalable.
Take ownership of new initiatives, work through ambiguous problems, and develop solutions in an evolving business where processes and infrastructure are still being built.
Coordinate with leadership and internal teams to align commercial priorities, vendor needs, customer requirements, and operational improvements.
Establish the processes, operating rhythms, and team structure needed to support NitraMart's next stage of growth.