Director of Marketplace Growth & Operations

Spring Footwear Corp•Pompano Beach, FL

9h•Onsite

About The Position

Spring Footwear Corporation is seeking a commercially driven leader to accelerate its established multimillion-dollar marketplace business across Amazon, Walmart, and emerging marketplace channels. The initial objective is approximately 50% year-over-year marketplace revenue growth, supported by contribution profitability and scalable execution. The role owns the growth strategy and measurable expansion plan, and builds the people, systems, and operating discipline needed to sustain results. It is focused on growth rather than primarily maintaining listings or managing existing accounts. The Director owns marketplace revenue growth, contribution profitability, channel investment plans, financial planning, forecasting, and operational performance. The role oversees marketplace advertising, SEO, content, promotions, pricing, assortment, catalog and account operations, compliance, fulfillment, inventory coordination, reporting, and process improvement. It leads internal marketplace team members and external service providers and collaborates with teams across Marketing, Merchandising, Customer Service, Warehouse, Finance, IT, Production, and Inventory Planning. Success includes driving approximately 50% year-over-year marketplace revenue growth in the initial year while protecting profitability, improving contribution margins and advertising efficiency, building dependable forecasting and replenishment processes, maintaining account health and customer satisfaction, reducing preventable expenses, and establishing transparent reporting and accountability. The position is full-time and on-site in Pompano Beach, Florida.

Requirements

Proven track record of personally scaling a multimillion-dollar marketplace business, with quantified year-over-year growth and contribution-profit results.
Extensive hands-on experience with Amazon Seller Central, FBA, marketplace advertising, catalog management, and account health.
Strong understanding of marketplace financial performance, including contribution margins, advertising efficiency, operating budgets, and inventory economics.
Proven ability to develop and execute business strategies, financial forecasts, and operational improvement plans.
Experience leading teams, managing external agencies, and coordinating cross-functional initiatives.
Strong analytical, problem-solving, and decision-making skills, including experience with reporting and business intelligence tools.
Excellent communication, organizational, and leadership skills.

Nice To Haves

Experience managing Walmart Marketplace and additional third-party platforms.
Experience in footwear, apparel, fashion, or consumer products with complex SKU assortments.

Responsibilities

Build and execute a channel-by-channel growth roadmap targeting approximately 50% year-over-year revenue growth over the next three years.
Own marketplace revenue growth, contribution profitability, channel investment plans, and measurable business results.
Accelerate sales through market-share gains, product discovery, conversion, customer acquisition, and strategic assortment expansion.
Scale profitable advertising, SEO, content, promotions, pricing strategy, and marketplace launch initiatives.
Identify and validate new marketplaces, product opportunities, and sources of incremental revenue.
Establish and manage annual operating plans, budgets, and measurable financial KPIs.
Monitor profitability after advertising expenses, marketplace fees, fulfillment costs, returns, and other channel-related expenses.
Develop monthly sales forecasts in coordination with Merchandising, Inventory, and Finance.
Evaluate advertising efficiency, return on investment, contribution margins, and SKU-level profitability; implement corrective action plans for underperforming products and channels.
Oversee catalog management, product listings, account health, order processing, and fulfillment performance.
Ensure compliance with marketplace policies, service-level agreements, and operational requirements.
Monitor and reduce chargebacks, fulfillment errors, cancellations, customer complaints, and preventable operational expenses.
Oversee marketplace returns, claims, reimbursements, and dispute resolution.
Develop and maintain documented standard operating procedures, internal controls, and escalation processes.
Collaborate with IT and Operations to improve integrations, automation, reporting, and operational efficiency.
Partner with Merchandising, Production, and Inventory Planning to develop channel-specific product assortments.
Coordinate inventory availability, demand forecasting, and Amazon FBA replenishment planning; minimize stockouts, excess inventory, aged merchandise, and lost sales.
Ensure marketplace growth plans align with available inventory and operational capacity.
Lead, develop, and hold accountable internal marketplace team members and external service providers.
Set individual responsibilities, performance expectations, and measurable KPIs.
Develop executive dashboards and provide weekly and monthly performance reports.
Conduct regular business reviews, identify performance gaps, and implement corrective actions.
Collaborate across Marketing, Merchandising, Customer Service, Warehouse, Finance, and IT to coordinate execution.
Build scalable processes, systems, and organizational capabilities to support long-term growth.