Director of Marketplace Policy

eBay•New York City, NY

1d•Remote

About The Position

eBay is seeking a Director of Marketplace Policy to lead the development, governance, and operationalization of item policies across eBay Inc., including its global marketplace, emerging commerce experiences, and subsidiaries. The role oversees a large policy organization responsible for Prohibited & Restricted Items, Product Safety, Intellectual Property, and Counterfeit & Authenticity. The team translates complex regulatory, legal, marketplace, and brand risks into clear, enforceable policies that protect customers, enable trusted commerce, and support sustainable marketplace growth. The Director will transform how policy operates as eBay expands AI-powered monitoring and enforcement. This includes advancing clearer, preventative, machine-readable policies and ensuring policy intent is consistently reflected in automated controls, human decisions, and customer experiences. The role requires balancing risk mitigation with customer experience and business impact, navigating complex stakeholder environments, and leading organizational and operational transformation. The Director will set global policy strategy and risk priorities, lead the policy lifecycle from intake through evaluation and refinement, and partner with Product, Engineering, Analytics, Operations, Legal, Government Relations, Trust & Risk, and marketplace leaders. They will lead a global organization of policy domain leaders, Policy Managers, and subject-matter experts, modernize its operating model, and develop organizational capabilities for a technology-enabled, globally integrated compliance function.

Requirements

10+ years of experience leading marketplace policy teams, including substantial responsibility for policy strategy, development, enforcement, or Trust & Safety at a large-scale online marketplace.
Experience leading and developing global teams, including managers and senior policy professionals, with demonstrated success building effective organizational structures and operating models.
Deep understanding of marketplace rules and enforcement, including prohibited and restricted goods, product safety, intellectual property, counterfeit prevention, or closely related risk domains.
Experience translating complex legal, regulatory, and marketplace risks into clear, scalable policy frameworks and operational requirements.
Strong understanding of technology-enabled policy enforcement, including automated detection, human moderation, quality evaluation, and appeals.
Ability to make sound decisions in ambiguous, high-stakes situations while balancing risk, customer experience, and organizational outcomes.
Extensive experience partnering with senior leaders across Product, Engineering, Legal, Operations, and business functions to deliver complex cross-functional outcomes.
Outstanding written and verbal communication skills, including the ability to synthesize complex issues, influence executive collaborators, and drive clear decisions.
Track record of leading organizational transformation, process modernization, and meaningful improvements in policy effectiveness.

Nice To Haves

Policy leadership experience at a major global commerce marketplace or technology platform.
Experience developing policy requirements for AI/ML-driven detection, enforcement, or moderation systems.
Familiarity with policy taxonomies, machine-readable policy, model evaluation, and human-in-the-loop decisioning.
Experience navigating complex international regulatory environments and working with regulators, brands, or rights owners.
Demonstrated success improving policy and enforcement outcomes through data-driven decision-making, automation, and continuous feedback loops.

Responsibilities

Own global item policy strategy across Prohibited & Restricted Items, Product Safety, Intellectual Property, and Counterfeit & Authenticity.
Translate emerging legal, regulatory, market, and brand risks into clear policy positions, requirements, and enforcement recommendations.
Establish risk-based prioritization frameworks that direct organizational resources toward high-impact compliance and marketplace integrity risks.
Lead complex policy decisions and tradeoffs, balancing regulatory obligations, buyer and seller protection, enforcement feasibility, and commercial impact.
Ensure consistent policy principles across geographies, categories, and eBay Inc. businesses while accounting for local regulations and marketplace risks.
Own the end-to-end policy lifecycle, including risk intake, development, approval, implementation, evaluation, and continuous refinement.
Develop clear policy frameworks, taxonomies, decision logic, and enforcement requirements that work across automated systems and human operations.
Advance structured, machine-readable policies to support scalable, detailed automated detection and enforcement.
Partner with Product and Engineering to translate policy intent into technical requirements, detection criteria, enforcement actions, and safeguards.
Make policy requirements easier for sellers to understand and embed actionable guidance in marketplace experiences to advance preventative compliance.
Serve as the senior policy partner to Product, Engineering, Analytics, and Operations in developing and improving AI-enabled item spotting and control capabilities.
Define policy requirements and standards for detection and enforcement so automated and human decisions accurately reflect policy intent.
Partner with governance and quality teams to improve detection precision and recall, reduce enforcement errors, and minimize unnecessary customer disruption.
Use insights from enforcement performance, appeals, audits, regulatory reports, brands, and community experts to identify policy gaps and drive improvements.
Ensure high-impact enforcement decisions incorporate risk-based safeguards and clear paths for review and correction.
Serve as a senior policy decision-maker and strategic partner to Legal, Government Relations, Product, Engineering, Operations, Trust & Risk, and marketplace business leaders.
Lead policy recommendations through governance forums, ensuring decisions are well-supported, transparent, and documented.
Establish clear decision rights, accountability, and escalation processes across the policy lifecycle.
Partner with leaders responsible for eBay Live and subsidiaries to support consistent policy and enforcement standards across commerce experiences and platforms.
Represent the policy group in senior leadership discussions and clearly articulate risks, tradeoffs, recommendations, and decisions.
Lead and develop a global organization of policy domain leaders, Policy Managers, and subject-matter experts.
Build a high-performing, accountable leadership team with clear priorities, sound judgment, effective delegation, and cross-functional collaboration.
Modernize the policy operating model to improve consistency, speed, scalability, and operational effectiveness.
Champion AI, automation, and self-service capabilities to reduce manual work and focus policy teams on higher-value judgment and risk management.
Establish a culture of continuous improvement, analytical rigor, constructive challenge, and adaptability.
Develop organizational capabilities and talent for an increasingly technology-enabled and globally integrated compliance function.