Director of Marketing

The Global Ambassador Hotel•Phoenix, AZ

27d

About The Position

The Global Ambassador is seeking a Director of Marketing to lead the property’s marketing strategy and serve as a steward of the brand across every guest-facing touchpoint. This role is responsible for translating the vision of The Global Ambassador into thoughtful, relevant and impactful marketing strategies that strengthen brand awareness, drive revenue, and continually elevate the guest experience. From seasonal campaigns and hotel offers to dining, wellness, membership, partnerships, programming and brand moments, the Director of Marketing will help shape how The Global Ambassador shows up both within the property and in the market. The ideal candidate has a strong instinct for the brand and understands that every decision should be considered through the lens of the guest. Deeply connected to hospitality, travel, food, design, retail and culture, they have an innate understanding of what makes a brand feel relevant and distinctive. They understand how marketing strategies, campaigns, programming, partnerships, messaging and offers shape the guest’s perception of The Global Ambassador and ensure what we market and communicate is authentic to the experience we deliver. With strategic direction and brand oversight from the Marketing & Brand Director at Author & Edit., the role partners cross-functionally with hotel leadership and teams across Rooms, Food & Beverage, Spa & Wellness, Membership, Sales & Events, Revenue and Operations.

Requirements

8+ years of marketing experience with a strong background in hospitality, hotels, restaurants, retail or a similarly brand-led lifestyle business.
3+ years of experience leading and managing a marketing team, with demonstrated ability to develop talent, set priorities and drive accountability.
Demonstrated experience serving as a senior marketing leader within a complex, multi-faceted business, with the ability to balance brand stewardship, commercial priorities, and the guest experience.
A strong brand marketer with an instinctive understanding of positioning, storytelling, and what makes a brand distinctive.
Commercially minded, with an understanding of how marketing contributes to revenue, demand, loyalty, and long-term brand value.
Possesses exceptional taste and strong creative judgment, with the ability to evaluate everything from campaign concepts and photography to copy, collateral and physical brand touchpoints.
Comfortable moving between strategy and execution, with the ability to be hands-on when needed while maintaining a high level of organization and attention to detail.
A strong communicator and collaborator who can clearly articulate ideas, provide thoughtful creative direction and build alignment across senior leadership, operations and cross-functional teams.
Proactive, resourceful and entrepreneurial, with a natural instinct to identify opportunities rather than wait for direction.
Deeply curious about hospitality, travel, restaurants, wellness, retail, fashion, design and culture, with exceptionally high standards for execution and a belief that the smallest touchpoints can meaningfully shape a brand.

Responsibilities

Lead the day-to-day marketing strategy for hotel, ensuring initiatives support the positioning of the hotel while driving key business and revenue objectives
Develop integrated marketing plans across hotel, dining, wellness, membership, events and other property experiences, balancing long-term brand building with immediate business needs.
Partner closely with the Managing Director and property leadership to understand priorities, identify opportunities and translate them into compelling campaigns, offers, experiences and communications across owned, paid and earned channels.
Own the property marketing calendar, ensuring campaigns, programming, seasonal moments, partnerships, content and communications are thoughtfully planned and aligned.
Shape the storytelling and creative expression of the property, providing clear briefs, feedback and brand guidance across digital, social, email, print, photography, collateral, messaging and physical touchpoints.
Partner with Food & Beverage, Spa & Wellness, Membership, Sales & Events, Revenue and Operations to market the hotel’s individual experiences, support need periods and revenue-driving opportunities, and ensure they remain connected to the larger hotel brand.
Lead the strategy and amplification of programming, activations and brand collaborations that strengthen The Global Ambassador’s relevance and create meaningful reasons for guests, members and the local community to engage with the property.
Maintain a strong understanding of guest sentiment and the complete guest journey, using insights to identify opportunities to elevate the brand and experience before, during and after a stay.
Oversee the property marketing budget and measure the effectiveness of marketing initiatives, using brand, performance, revenue and guest insights to evaluate investments and inform future strategy.