Director of Laboratory Operations, Hartford Hospital

Hartford Hospital•Hartford, CT

31d•Onsite

About The Position

The Director of Laboratory Services is responsible for the overall operations, leadership, and administration of Hartford Hospital’s laboratory. The role ensures compliance with federal CLIA and state regulatory requirements, as well as accreditation standards such as those of The Joint Commission and the American College of Pathologists. The Director applies a quality-system approach to provide accurate, reliable, and timely testing services. The Director develops customer-, patient-, client-, and staff-centered policies and procedures; plans services that use resources efficiently within budget constraints; leads growth strategies and organizational change; and works with internal and external colleagues to establish and apply laboratory standards. The role partners with Pathology and Medical Directors to address physician issues and deliver quality services, oversees the laboratory quality assessment plan and testing environment, manages budgets and cost controls, supports accurate billing, and ensures adequate staffing and current staff competencies. The Director also models Hartford HealthCare’s core values and develops staff and a positive, high-performing culture.

Requirements

Bachelor’s degree in Medical Technology, Chemical, Physical, or Biological Science.
Six or more years of progressive operations experience in a clinical laboratory environment.
Three or more years of clinical laboratory management experience.
ASCP certification or meeting the criteria for certification.
Detail-oriented, reliable, and able to multitask in a fast-paced, high-volume work environment.
Strong leadership and communication skills, with the ability to build relationships with peers and leadership.
Demonstrated business acumen and creativity in laboratory management.
Ability to contribute as a strong member of highly motivated, integrated leadership and operations teams.
Ability to recruit, develop, and lead a high-performing team and build and maintain a positive, energetic culture.
Effective verbal and written communication skills and strong presentation skills.
Excellent analytical skills and ability to manage for results.
Expert-level knowledge of laboratory service operations.

Nice To Haves

MT(ASCP) certification is preferred.
Knowledge of Sunquest and EPIC is a plus, but not required.

Responsibilities

Develop customer-, patient-, client-, and staff-centered policies and procedures and plan services that use resources efficiently within budget constraints while supporting high-quality patient care.
Lead the development and communication of growth strategies and processes, managing organizational change to minimize resistance and maximize engagement.
Collaborate with external workgroups, peers, and colleagues to define laboratory standards and translate them into practical applications and care patterns; negotiate workable solutions that support consistency across the organization and systems.
Proactively address physician issues and collaborate with Pathology and Medical Directors in a dyad partnership to deliver quality laboratory services.
Review and evaluate the laboratory’s quality assessment plan and indicators, and monitor laboratory conditions to protect specimens and personnel and support timely, high-quality results.
Develop the department budget, identify cost controls while meeting quality and service goals, establish operational cost-control standards, and work with revenue cycle to support accurate billing.
Ensure adequate staffing and current staff competencies through valid certification or competency reviews.
Model Hartford HealthCare core values, encourage employee ownership of career development and success, and provide positive, actionable feedback.
Recruit, develop, and lead a high-performing team and foster a positive and energetic organizational culture.
Develop short- and long-term operational and strategic plans.