Director of IT

NORTON LILLY INTERNATIONAL•Mobile, AL

7h•Onsite

About The Position

The Director of IT oversees the company’s IT infrastructure, cybersecurity, IT compliance, analytics, and technology operations. The role supports the development and integration of internal systems, advances the use of AI tools, enables Power BI reporting, and ensures data integrity and secure, compliant access to company systems. The Director coordinates with internal operations, external IT service providers, corporate IT and telecommunications teams, and parent-company audit and compliance teams to align technology with corporate standards and business objectives. This position combines hands-on technical expertise with leadership and strategic planning. It oversees technology platforms and service providers, develops governance and security practices, supports business continuity and digital transformation, manages vendors and IT finances, and leads the data analytics and business intelligence function. The role is based in a professional office environment, typically involving prolonged sitting and computer work. Occasional lifting of office supplies or documents weighing up to 25 pounds may be required. Employees must follow workplace safety protocols and may attend maritime-industry safety briefings or training.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 8 years of experience in IT management.
Experience in internal controls and IT security, including role-based access control (RBAC) and management of internal user permissions.
Experience coordinating with externally managed IT service providers and global or corporate IT teams.
Strong background in systems integrations, particularly involving third-party or external systems.
Ability to deliver efficient, tailored IT solutions aligned with organizational goals.
Strong communication and coordination skills with cross-functional teams and stakeholders.
Experience developing end-user training programs.
Experience with technical writing to draft project scopes.
Expert-level knowledge of best practices and regulations.
In-depth understanding of access control, cybersecurity, and compliance standards.
Excellent analytical, strategic, and detail-oriented problem-solving abilities.
Track record in vendor management and prioritizing business needs.

Nice To Haves

Experience in logistics, maritime, or other regulated industries.
Spanish language skills.
CISSP, CISM, CEH, or CompTIA Security+ certification.
CIPP/US, CIPM, or ISO/IEC 27001 Practitioner certification.
Microsoft Certified: Power BI Data Analyst Associate or Azure Administrator certification.
ITIL or PMP certification.

Responsibilities

Oversee technology operations, infrastructure, networks, cloud services, telecommunications, end-user computing, and enterprise applications delivered through third-party providers.
Ensure technology platforms are reliable, scalable, secure, and aligned with business requirements; monitor availability, performance, and service delivery.
Lead business continuity, disaster recovery, backup, and operational resilience programs.
Improve system performance, modernize infrastructure, eliminate inefficiencies, and optimize technology costs through vendor rationalization, license management, and system consolidation.
Oversee managed service providers’ cybersecurity activities, including threat monitoring, incident response, vulnerability management, penetration testing, and remediation.
Establish and maintain governance frameworks for cybersecurity, IT, data management, risk management, compliance, and internal controls.
Ensure compliance with applicable cybersecurity, privacy, maritime, and regulatory requirements, including NIST, ISO 27001, and other relevant frameworks.
Establish and enforce policies for system access, segregation of duties, change management, data protection, and technology risk management.
Report to executive leadership on cybersecurity posture, technology risks, compliance matters, and governance effectiveness.
Support development and maintenance of the company’s technology roadmap and enterprise systems architecture and integration strategy.
Partner with business leaders to identify process improvement, automation, digital enablement, and efficiency opportunities.
Evaluate emerging technologies and recommend solutions that improve operational effectiveness, security, data accessibility, and customer experience.
Manage relationships with managed IT service providers, software vendors, telecommunications providers, and technology consultants.
Establish and monitor service-level agreements, performance indicators, and contractual obligations; oversee helpdesk performance and end-user support.
Lead vendor selection, contract negotiations, renewals, and performance reviews; assess service quality and value for money.
Develop and manage the annual IT budget, forecasts, and long-term technology investment plans.
Monitor technology spending and identify cost reductions while maintaining service quality and security; review licensing, cloud consumption, support agreements, and vendor pricing.
Establish governance and approval processes for technology procurement and investment decisions, and report on spending, return on investment, vendor performance, and savings.
Lead the company’s data, analytics, and business intelligence function, including oversight and performance management of the data analytics team.
Support development and maintenance of an enterprise data governance framework covering ownership, quality, controls, security, stewardship, and retention.
Develop a trusted, standardized, and scalable data environment for accurate reporting, performance measurement, and decision-making.
Help turn operational, financial, commercial, and customer data into actionable insights and promote effective, data-driven use of information across the organization.
Support further development of internal systems, adoption of AI tools, Power BI reporting, data integrity, and secure, compliant user access and permissions.