Director of IT Operations - Tennessee Titans
About The Position
Sodexo Live! is seeking a Director of IT Operations for the new Nissan Stadium in Nashville, Tennessee. The role leads strategic and day-to-day management of technology infrastructure across hospitality venues, ensuring the reliability, scalability, and security of systems that support live event operations, food and beverage services, and guest-facing technologies. The 60,000-seat enclosed stadium will host NFL and college football games, concerts, and global events, and is designed as a year-round entertainment and civic destination. The Director oversees venue-based systems and infrastructure, leads regional IT and technical teams, and develops and executes operations strategy aligned with business goals. The role also manages budgets and vendor relationships, oversees technology deployments and integrations, ensures cybersecurity and regulatory compliance, and partners with corporate and venue stakeholders to align technology with operational needs. Hours may be extended or irregular and may include nights, weekends, and holidays.
Requirements
- Familiarity with hospitality-specific technology platforms such as Oracle Micros, Toast, or VenueNext.
- Deep understanding of enterprise networking, including LAN/WAN, Wi-Fi, and SD-WAN.
- Proficiency in endpoint management, mobile device management, and remote support tools.
- Strong grasp of cybersecurity frameworks and incident response protocols.
- Knowledge of data analytics platforms and integration with operational systems.
- Experience deploying and supporting technology in high-traffic environments such as stadiums, arenas, or convention centers.
- Familiarity with guest-facing technologies such as mobile ordering, digital signage, and loyalty apps.
- Understanding of audiovisual systems, IPTV, and broadcast infrastructure for live events.
- Experience managing large-scale IT budgets and vendor relationships.
- Strategic thinking and a track record of aligning IT with business outcomes.
- Ability to conduct risk assessments and implement mitigation strategies.
- Ability to explain technical concepts to non-technical audiences.
- Strong problem-solving mindset and crisis management capabilities.
Responsibilities
- Oversee venue-based IT systems, including point-of-sale, networking, audiovisual, and mobile ordering platforms.
- Ensure high availability and performance of mission-critical systems during live events.
- Manage cloud infrastructure, data centers, and endpoint devices across locations.
- Lead and mentor regional IT managers, support analysts, and technical staff.
- Build a culture of accountability, responsiveness, and continuous improvement.
- Coordinate staffing and training for venue technology teams.
- Develop and execute IT operations strategy aligned with business goals.
- Manage budgets, vendor contracts, and service-level agreements.
- Lead technology rollouts, upgrades, and integrations across venues.
- Ensure compliance with PCI, data privacy, and cybersecurity standards.
- Monitor systems for vulnerabilities and implement proactive security measures.
- Support internal and external audits related to IT operations.
- Partner with Operations, Finance, HR, and Culinary teams to align technology with business needs.
- Serve as a liaison between corporate IT and venue leadership.
- Provide executive-level reporting on system performance and project outcomes.
Benefits
- Health Savings and Flexible Spending Accounts
- Life and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Identity Theft Protection
- Adoption Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
