Director of IT & Industrial Systems

TGG Accounting • Osceola, AR

26d • $120,000 - $180,000 • Onsite

About The Position

The Director of IT & Industrial Systems is the first IT leader for a new flat-rolled coil processing plant and owns both information technology and operational technology. The plant began production in 2026, with phased expansion planned. The position is fully on-site in Northeast Arkansas, split between the office and plant floor, and reports to the General Manager.

The Director is responsible for building and maintaining the plant's technology foundation, including integration among ERP, MES, automation, and processing equipment; plant and corporate infrastructure; cybersecurity and continuity; and vendor, budget, and technology planning. This is not a full-time PLC programming role, but the Director needs enough understanding of industrial controls, manufacturing networks, and systems integration to troubleshoot issues and hold automation and equipment vendors accountable.

The technology environment includes ERP and MES platforms; PLC, HMI, and SCADA systems; Microsoft 365 and Windows; SQL databases; REST APIs and web services; OPC-UA and MQTT; VoIP; IP cameras and NVR; access control; VPNs; firewalls; and managed switching.

Requirements

• At least 7 years of progressively responsible IT experience.
• Experience supporting ERP and/or MES environments.
• Microsoft 365 and Windows administration experience.
• Working knowledge of SQL databases.
• Networking knowledge, including TCP/IP, managed switches, VLANs, firewalls, VPNs, Wi-Fi, and fiber.
• Working understanding of PLC, HMI, and SCADA systems.
• Experience with REST APIs and system-to-system integration.
• Knowledge of IT/OT network segmentation and manufacturing cybersecurity.
• Experience with IP surveillance cameras and VoIP systems.
• Experience managing technology and automation vendors.
• Comfort working in both an office and on a plant floor.
• A background check is required.

Nice To Haves

• Manufacturing, distribution, steel processing, or industrial automation background.
• OPC-UA, MQTT, or similar industrial communication protocols.
• Experience with automated crane systems or other automated plant equipment.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; significant manufacturing technology experience may substitute.

Responsibilities

• Integrate ERP, MES, automation, and processing equipment, including production orders, coil and material data, inventory transactions, and production results.
• Troubleshoot APIs, databases, network communications, and system interfaces.
• Develop diagnostic procedures for system and communication failures.
• Document interfaces, data flows, IP addressing, network architecture, and system dependencies.
• Design and maintain plant and corporate networks, including switches, routers, firewalls, wireless, fiber, cabling, and redundancy.
• Segment corporate IT and industrial OT networks.
• Manage corporate IT systems and resources, including computers, servers, Microsoft 365, email, printers, user accounts, permissions, licensing, and hardware inventory.
• Manage VoIP telephone systems.
• Establish manufacturing-appropriate cybersecurity policies and controls.
• Manage secure VPN and remote access for approved vendors.
• Develop backup, recovery, and business continuity procedures.
• Manage IP cameras, NVR or cloud recording, remote viewing, and access control, including retention and access standards.
• Coordinate software vendors, controls integrators, and equipment manufacturers during implementation and troubleshooting; enforce specifications, testing, and documentation.
• Manage IT budgets and capital technology projects, including evaluating vendor proposals.
• Develop a technology roadmap for future automation, equipment, and software expansion.
• Provide end-user support to employees and management.

Benefits

• Annual performance bonus as a percentage of salary, tied to defined KPIs.
• Medical, dental, and vision coverage, eligible after 90 days; the company covers COBRA premiums until coverage begins.
• 401(k) with a 3% company match, eligible after one year.
• Unlimited PTO.
• Paid holidays.
• Leadership prioritizes automation and AI-driven tools over manual data entry and supports the tools needed to achieve this.

What This Job Offers

• Job Type: Full-time
• Career Level: Director