Director of Information Technology

ButterflyMX • New York, NY

2d • Remote

About The Position

ButterflyMX is looking for an exceptional Director of Information Technology to build and lead a modern, secure, and highly effective enterprise technology function. This is not a traditional IT role. We are looking for an active, innovative, hands-on leader who sees every employee interaction, system, workflow, and support request as an opportunity to make the company better. The right person will become known across ButterflyMX as someone who can solve almost any problem. Employees should want to engage with IT because they trust that they will receive thoughtful guidance, clear communication, and a high-quality solution rather than bureaucracy, indifference, or a temporary workaround. You will own the systems, tools, infrastructure, and operations that enable our distributed workforce to perform at its best, including identity and access management, endpoint management, hardware, office technology and networking, SaaS applications, onboarding and offboarding, and IT support. You will also help define the workplace of the future at ButterflyMX. You should have deeply embraced AI in your own work and be eager to apply AI and agentic systems to improve IT operations. This includes identifying workflows suited for intelligent automation, such as help desk intake and triage, employee self-service, access requests, device troubleshooting, application provisioning, documentation, and operational monitoring. This is an individual-contributor leadership role with a player-coach orientation, reporting to the CISO. You must be equally comfortable establishing a long-term enterprise technology strategy, designing reliable systems and processes, negotiating with vendors, troubleshooting a difficult endpoint issue, improving an office network, or personally helping an employee whose technology is preventing them from succeeding. We are looking for someone who combines technical depth, excellent judgment, relentless follow-through, warmth, curiosity, and a genuine desire to empower others.

Requirements

• A record of materially improving the quality, reliability, security, or employee experience of an IT organization.
• Range and grit with an ownership mentality: you notice problems, take responsibility, and persist until they are resolved, and comfortably move between strategic planning and hands-on execution.
• Strong technical curiosity and the ability to diagnose and resolve difficult problems across devices, networks, identity systems, applications, and user workflows.
• High standards for craftsmanship, reliability, and user experience.
• A service mindset grounded in empowerment: genuine enthusiasm for helping people use technology effectively by creating simple, durable solutions.
• Strong judgment about when to standardize, when to make exceptions, and when to redesign the underlying system.
• The confidence to challenge weak practices, outdated assumptions, poor vendor recommendations, and “this is how IT has always done it” thinking.
• Uses AI to improve their own and others' work, and can tell production-worthy versus hype.
• Clear, concise, and empathetic communication with both technical and non-technical audiences to build credibility with executives, employees, technical teams, and external partners.
• 7+ years of relevant IT experience, including at least three years in a senior, lead, or highly autonomous role.
• Experience operating in a fast-growing SaaS, technology, or similarly dynamic organization.
• Deep, hands-on expertise in identity and access management, including SSO, MFA, SCIM, lifecycle automation, and access governance.
• Experience integrating JumpCloud or an equivalent identity platform with Google Workspace and an HR system such as Workday.
• Experience managing an MDM/UEM environment, ideally Hexnode, across macOS and Windows endpoints.
• Strong experience with endpoint security, encryption, EDR, patch management, device compliance, and zero-trust principles.
• Strong command of SaaS application governance, procurement, licensing, integration, and offboarding.
• Experience supporting IT controls and audits involving access, change management, assets, and enterprise systems.
• Working knowledge of email security and authentication, including SPF, DKIM, DMARC, domain reputation, and secure mail configuration.
• Experience supporting office networks, wireless connectivity, conference-room technology, or other physical workplace systems.
• Demonstrable experience applying AI tools to real professional workflows.
• Authorization to work in the US.

Nice To Haves

• Experience building AI-enabled automations, agents, support workflows, or internal tools is strongly preferred.
• Relevant certifications are welcome but are not a substitute for exceptional judgment, initiative, technical ability, and results.

Responsibilities

• Own the strategy, architecture, operation, and continuous improvement of corporate IT with clear operating standards, ownership models, service expectations, and success measures.
• Develop the vision for a modern, secure, scalable, and AI-enabled workplace.
• Identify weaknesses, technical debt, manual processes, and poor employee experiences.
• Make thoughtful build, buy, automate, and retire decisions across the enterprise technology portfolio.
• Remain personally engaged in important or difficult problems.
• Create an IT experience that employees actively value and trust, with a reputation for solving root causes, not merely closing tickets.
• Ensure employees receive responsive, empathetic, technically excellent support regardless of role, a white-glove experience where appropriate, and scalable self-service capabilities for all.
• Treat onboarding, equipment selection, troubleshooting, access, and workplace technology as important employee experiences.
• Proactively seek employee feedback and use it to improve systems, support, documentation, and communication.
• Communicate clearly during incidents, changes, outages, and complex troubleshooting efforts.
• Identify and implement practical AI and agentic solutions that improve the speed, quality, and scalability of IT operations.
• Modernize help desk operations through intelligent ticket classification, routing, suggested resolution, and employee-facing AI and self-service experiences.
• Use AI to improve documentation, knowledge management, workflow automation, access administration, SaaS management, reporting, and operational analysis.
• Continuously experiment with emerging technologies and turn the best ideas into dependable production capabilities.
• Build the IAM program: own SSO, MFA, SCIM, automated lifecycle management, privileged access, and identity governance.
• Integrate JumpCloud or equivalent identity platforms with Google Workspace, Workday, and enterprise SaaS applications.
• Ensure employee and contingent-worker access is provisioned accurately, changed promptly, deprovisioned reliably, and fully auditable.
• Reduce manual access administration through well-designed automation and authoritative identity data.
• Partner with Security, HR, Finance, and business leaders to balance usability, operational efficiency, and appropriate control.
• Own endpoint management across macOS and Windows, including MDM/UEM, device posture, encryption, EDR, patching, software deployment, and compliance.
• Own the complete hardware lifecycle, including standards, procurement, configuration, deployment, audit-ready asset inventory, refresh, and secure disposal.
• Ensure employees receive equipment that is appropriate for their work rather than applying rigid standards without regard for business needs.
• Own or coordinate office technology, conference-room systems, internet connectivity, wireless networking, and other workplace infrastructure.
• Maintain a complete inventory of enterprise applications, owners, users, costs, integrations, data sensitivity, and compliance status.
• Lead software procurement, vendor evaluation, contract support, licensing, renewals, rationalization, and offboarding.
• Eliminate redundant, underused, insecure, or poorly integrated tools.
• Improve the architecture and interoperability of enterprise systems rather than allowing applications to accumulate independently.
• Partner with Finance and business leaders to rationalize technology spend; maximize value while avoiding degradation to employee experience.
• Define and enforce IT security standards in partnership with the CISO.
• Own endpoint hardening, patch management, EDR coverage, device compliance, email security, account hygiene, and IT control effectiveness.
• Support audits and compliance activities related to access control, asset management, change management, onboarding, offboarding, and enterprise systems.
• Maintain policies, runbooks, and system documentation that is accurate, accessible, and operationally useful.
• Establish reliable monitoring and escalation practices for critical enterprise systems.
• Lead IT incident response with urgency, transparency, sound judgment, and strong root-cause analysis.

Benefits

• Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
• 401(k) plan with a match
• 10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays
• Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
• Short and Long Term Disability (ButterflyMX covers 100% of the cost)
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed